Billing Disputes Specialist

A Billing Disputes Specialist at Clipboard Health manages and resolves disputes initiated by healthcare facilities regarding invoiced shifts. This involves reviewing contracts, verifying discrepancies, and communicating outcomes to various stakeholders. The role focuses on maintaining positive relationships with clients while ensuring compliance with contractual terms.

To become a Billing Disputes Specialist at Clipboard Health, candidates should possess strong analytical skills, attention to detail, and excellent communication abilities. Familiarity with tools like Salesforce and Zendesk is beneficial. Ideally, candidates should have 1-2 years of experience in billing, invoicing, or dispute resolution.

Key responsibilities include managing invoice disputes, reviewing contracts, making calls to healthcare facilities, sending detailed emails regarding dispute outcomes, and collaborating with team members to resolve more complex billing discrepancies. Identifying the root causes of non-payments is also crucial.

A successful Billing Disputes Specialist will demonstrate strong analytical and problem-solving skills, excellent communication, proficiency in data management tools, and a customer-oriented approach. Organizational skills and the ability to thrive in a fast-paced environment are also essential.

Yes! The Billing Disputes Specialist position at Clipboard Health is a remote role, allowing you to work from the Philippines. We have a global, diverse team and embrace the flexibility that remote work offers.

Clipboard Health fosters a diverse and inclusive culture that encourages growth and collaboration among team members. As a Billing Disputes Specialist, you'll have opportunities to share insights, assist colleagues, and embrace challenges as learning experiences, all within a supportive environment.

Billing Disputes Specialists at Clipboard Health can look forward to mastering the dispute-handling workflow, contributing to team success, and gaining proficiency in various tools. Continuous learning and growth are encouraged, aligning personal goals with company targets.

Begin by discussing how you would thoroughly investigate the details of the dispute, analyze relevant contracts, and communicate findings clearly. Stress the importance of maintaining professionalism and seeking resolution that aligns with contractual obligations.

Share your experience with specific tools such as Salesforce, Zendesk, or Google Workspace, and explain how you've used them in previous roles to manage disputes, track invoices, and ensure smooth communication with stakeholders.

Describe a specific situation where you faced a complex dispute. Detail your analytical approach, the steps you took, and the outcome, emphasizing your problem-solving skills and ability to maintain customer relationships.

Emphasize your attention to detail and thorough review process. Explain how you cross-check contract terms with dispute submissions to ensure accuracy and compliance, which mitigates future discrepancies.

Discuss your methods of tailoring communication styles based on the audience, being clear and concise in emails and calls, and ensuring that outcomes are well articulated, which fosters strong relationships.

Illustrate your organizational skills by describing how you assess task urgency, use tools like to-do lists or project management software, and maintain flexibility to adapt to changing priorities without compromising quality.

Detail how you would remain calm and professional, listen to their concerns, reassess the situation if necessary, and work collaboratively to achieve a resolution that respects both parties' interests.

Explain your analytical approach in reviewing billing histories, contracts, and correspondence with healthcare facilities. Share examples of common issues you've encountered and how identifying these patterns aids in preventing future disputes.

Discuss specific examples of how you've worked with cross-functional teams to resolve complex billing issues. Highlight your communication skills and willingness to seek help when necessary while contributing your insights.

Share your passion for problem-solving and the importance of accuracy in the billing process. Express your commitment to ensuring positive outcomes for healthcare professionals and facilities, which ultimately enhances patient care.