Front Desk Operations Manager

Description

About CLS Health

At CLS Health, we are redefining healthcare delivery. As Houston’s largest physician-owned, physician-led healthcare system, our mission is to provide patient-centered care through innovation and operational excellence. With over 200 providers in 35+ locations and over 50 specialties, we’re building a scalable healthcare system that empowers physicians and delivers unmatched quality and access for patients. 

We are Looking for:

The Front Desk Operations Manager plays a key leadership role in our practice, overseeing all front desk activities to ensure smooth patient intake, high-quality service delivery, and efficient administrative workflow. This position requires a proactive leader with strong business planning and strategic execution abilities, along with a commitment to operational excellence and patient satisfaction.

Responsibilities:

• Manage day-to-day front desk operations, including appointment scheduling, check-in/check-out, patient inquiries, and communications.
• Develop and implement front office policies, SOPs, and performance metrics to ensure efficiency and compliance.
• Collaborate with clinical, billing, and administrative departments to improve interdepartmental workflow.
• Monitor and analyze patient access metrics (no-show rates, wait times, scheduling efficiency) and drive improvements.
• Identify and lead initiatives for process improvement and operational excellence.
• Oversee and ensure the accuracy of benefits eligibility checks, insurance verifications, referrals, and prior authorizations.
• Monitor and resolve first-pass denials by coordinating with clinical and billing teams.
• Support clean claims submission by ensuring front-end accuracy in data entry and documentation.
• Collaborate with the billing department to reconcile registration discrepancies and improve cash flow.
• Lead optimization and daily use of eClinicalWorks (eCW) for scheduling, patient records, and front desk workflow.
• Train staff on system updates, workflows, and troubleshooting within the eCW environment.
• Leverage reports and analytics from eCW and RCM systems to guide team performance and decision-making.
• Travel to other CLS Health Locations as needed
• Performs related duties as required.

Why You’ll Love Working With Us:

• Competitive salary
• Quarterly performance bonuses
• Supportive team culture
• Real opportunities for professional development and career growth

Full benefits package including:

• 401(k) with company match
• Medical, Dental, Vision, and Life Insurance
• Paid time off
• Disability insurance

Requirements

• 3–5 years of experience in a healthcare front office or medical administrative leadership role.
• Strong knowledge of Revenue Cycle Management (RCM), including benefits eligibility, prior authorizations, referrals, and denials.
• Experience with eClinicalWorks (eCW) strongly preferred.
• Demonstrated strategic planning and execution capabilities.
• Excellent interpersonal and leadership skills with the ability to motivate and lead a diverse team.
• Solid understanding of HIPAA and healthcare compliance standards.