Account Manager (Lead, Deal & Account Management)

As an Account Manager at Cognia Law, you will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met while driving revenue growth. You will engage with senior legal leaders, develop strategic account plans, and collaborate with cross-functional teams to deliver outstanding legal managed services.

Candidates for the Account Manager position at Cognia Law should have a proven track record of sales, exceptional communication skills, and the ability to build rapport with clients. Knowledge of the Legal/Professional Services or ALSP market is highly desirable, along with proficiency in relevant software tools, like CRM systems and MS Office.

The Account Manager role at Cognia Law is crucial as it drives client engagement, ensures service excellence, and contributes directly to revenue growth. By managing client relationships and collaborating closely with delivery teams, the Account Manager helps deliver transformative legal solutions that meet client expectations.

The Account Manager position at Cognia Law has a hybrid work model, requiring candidates to be in the London office three days a week, while allowing for remote work for the remaining two days. This flexibility supports a balanced work-life integration while ensuring close collaboration with the team.

Success as an Account Manager at Cognia Law hinges on strong relationship-building abilities, creative problem-solving, and exceptional objection-handling skills. A results-driven mindset and proficiency in software tools are essential, along with a solid understanding of client needs and the legal industry landscape.

When answering, focus on specific techniques and strategies you've employed to convert leads into clients. Highlight any metrics that showcase your success and emphasize your understanding of client needs throughout the process.

To build trust, share examples of how you've proactively communicated with clients, addressed their concerns, and provided solutions that exceeded their expectations. Emphasize the importance of regular check-ins and personalized approaches.

Discuss specific objection-handling techniques that have worked for you. Show your ability to empathically validate client concerns while firmly presenting solutions that align with their needs.

Share your organizational tools and techniques, such as CRM software or task management systems, that help you prioritize tasks, schedule follow-ups, and ensure that client needs are met in a timely manner.

Discuss a specific deal where you encountered obstacles, highlighting how you navigated through challenges. Focus on the strategies you employed and how your actions ultimately led to a successful closing.

Explain how you assess client needs, set measurable objectives, and identify opportunities for growth. Discuss any frameworks or approaches you systematically apply in your planning process.

Share your methods for staying informed about industry news, such as following legal publications, attending conferences, or engaging with community forums. Highlight how this knowledge has positively impacted your client management practices.

Describe instances where you've worked closely with cross-functional teams to deliver client solutions. Emphasize the importance of leveraging expertise from various departments to meet client needs effectively.

Discuss your process for setting clear expectations upfront and maintaining ongoing communication. Highlight the role of feedback loops to continually assess and refine your service delivery.

Articulate specific experiences, skills, and attributes that align with the values and requirements outlined for the role at Cognia Law. Relate your background to how it positions you to contribute positively to the company's goals.