Collections Representative

The Collections Specialist is responsible for recording timely and accurate financial transactions for Accounts Receivables.

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Bank deposits
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Customer Service
• Provide clerical and administrative support to management as requested.

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills

City Wide Facility Solutions has a national sales network with a strong tradition of mentorship and coaching. This position fits a defined sales career path within our company. We offer a competitive compensation package with guaranteed base salary and potential for uncapped commissions. Benefits include medical, dental and vision coverage, supplemental insurance programs, and 401K.

About City Wide Facility Solutions

City Wide Facility Solutions is a national organization with a 50-year tradition of sales excellence in Kansas City. City Wide works with businesses large and small to find building maintenance solutions that save them time. This successful model has expanded into over 35 markets nationwide through a successful franchising program, creating a supportive network of high-level sales professionals.