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Comcast Cybersecurity: Supervisor, Cyber Operations (2nd Shift)

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for providing supervision and direction to subordinate staff and coordinates work flow within the major work unit. Ensures compliance with industry and Company technical requirements, standards, policies and procedures. Promotes a customer-driven service culture. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.

Job Description

This is a 2nd shift position. The working schedule will be Monday - Friday from 3pm - 11:30pm EST.

Responsibilities

  • Lead daily operations of a specific Level 1 & Level 2 operational shift for Comcast’s Security Incident Response Team.
  • Continually review all cyber security investigations and incidents in progress to identify any requiring additional attention or assistance from subject matter experts.
  • Ensure all investigations and incident tickets follow established quality assurance and case note standards.
  • Assist in any escalations needed from team members to complete work in progress.
  • Promptly raise any tickets of concern to departmental leadership.
  • Clearly communicate investigation and incident status to critical stakeholders including Cyber Security and Operations leaders, Legal, Communications, and others as required.
  • Recommend and produce key metrics, KPIs, and new reports.
  • Mentor and grow a team of junior level incident responders - including all HR and career development needs.
  • Partner with other key incident monitoring, detection and response functions.
  • Develop expertise and business acumen in Comcast products and services.

Qualifications

Required:

  • 5+ years of Cyber Security Experience
  • At least 3 years managing a team – ideally in a Security Operations role.
  • Strong history of working in roles with a detail-oriented focus.
  • Solid technical understanding of the Incident Response process and ability to speak with other business units from a technical perspective for the life cycle of an incident.
  • Familiarity with major threat actor groups and TTPs.
  • Knowledge of common enterprise-grade endpoint and network defense tools
  • Knowledge of major cloud technologies (e.g. AWS, Azure, GCP)
  • Ability to coach and lead team members of varying skill levels.

Nice to have:

  • Experience working in a large Fortune 50 environment.
  • Experience working in a globally disbursed/follow the sun model.
  • Relevant industry certifications (e.g. CISSP, GCIH, GCFA, GCIA)

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Cybersecurity, Leadership, Network Security

Compensation

National Pay Range: $75,502.08 USD-$176,958.00 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
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Average salary estimate

$126230 / YEARLY (est.)
min
max
$75502K
$176958K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Comcast creates incredible technology and entertainment that connects millions of people to the moments and experiences that matter most.

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Full-time, remote
DATE POSTED
May 10, 2025

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