Medical Office Assistant 3 - CHP Primary Care Call Center
Overview
*All positions located in Fresno/Clovis CA*
Opportunities for you!
- Join a Forbes Top 10 CA Employer!
- Tuition reimbursement, education programs, and scholarships
- Vacation time starts building on Day 1, and builds with your seniority
- 403(b) retirement plan with up to 8% matching contributions
Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.
We know that our ability to provide the highest level of care begins with taking care of our incredible teams. Want to learn more? Click here.
Responsibilities
The Medical Office Assistant 3 (MOA3) provides advanced medical office clerical support. Performs duties requiring high-level problem solving and critical thinking. Provides training and mentoring to other staff members. Accountabilities 1. Performs high level clerical duties: advanced registration, grant program qualifications and complex medical insurance authorizations and billings.2. Assists with clinic billing stats and work queues.3. Supervises front office workflow and assists lead staff with monitoring clinic work flow and operations issues. Makes performance improvement recommendations.4. Assists with orientation of new staff and staff evaluations.5. Creates and maintains provider schedules.6. Answers incoming calls. Assesses each caller's urgency and priority and either provides information, takes messages or forwards to the appropriate party.7. Directs patient check in. Assess patient’s requests and alerts or summons appropriate healthcare team member.8. Creates new medical record numbers, completes simple registration and insurance verification.9. Receives priority appointment requests, obtains necessary authorizations and makes appointments. Contacts patients with appointment information by phone and by mailing a computer generated letter.10. Processes provider’s orders upon disposition, obtaining necessary authorizations, making appointments and informing patients of pre-testing instructions.11. Receives referrals from other clinics or outside facilities. Enters information as necessary into the computer and forwards it to the specialty or PCP clinic for approval.12. Sends out no show and appointment letters.13. Maintains work area in a neat and organized manner. Provides an environment conducive to safety for patients, visitors and staff.14. Maintains an adequate inventory of office supplies. Orders and stocks supplies as necessary.15. Follows regulatory guidelines/standards.16. Processes provider’s orders for out-patient procedures.17. Performs other job-related duties as assigned.Qualifications
Education & Experience
- High School Diploma, High School Equivalency (GED) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
- 3 years of healthcare clerical/administrative support experience required
Disclaimers
• Pay ranges listed are an estimate and subject to change.• If any bonuses are noted, they are only applicable to external hires meeting criteria.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Community is looking for an experienced Medical Office Assistant 3 to deliver advanced clerical support and contribute to a high-performing healthcare team in Fresno, CA.
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Community Health System is a private, not-for-profit, health system that employs more than 10,000 people. We've grown a lot since 1897 and we're not done yet. We're on a path toward becoming the model for excellence in healthcare, locally and nati...
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