Director of Admissions

The Director of Admissions at Compass Health Center is responsible for leading the clinical intake team, ensuring efficient admissions processes, and providing clinical supervision. Key responsibilities include managing daily operations, collaborating with site leaders to meet admission targets, and analyzing productivity statistics to implement improvements. The role also involves maintaining strong relationships across teams and managing customer service issues.

To qualify for the Director of Admissions position at Compass Health Center, candidates must have a Master's degree with licensure (such as LCPC, LCSW, or licensed Psychologist). Leadership experience in admissions or intake is highly desirable. Strong communication skills, customer orientation, and proficiency in Excel are also important for this role.

Yes, the Director of Admissions role at Compass Health Center is mainly remote. However, candidates should expect to attend in-person meetings at our facilities in Chicago as needed, making it flexible while still keeping collaboration with the clinical team a priority.

The work schedule for the Director of Admissions at Compass Health Center is Monday to Friday from 9 AM to 5 PM, with some evening and weekend on-call responsibilities. This structured schedule allows for work-life balance while staying committed to our patients and team.

As the Director of Admissions at Compass Health Center, you'll enjoy a comprehensive benefits package including medical, dental, and vision plans, a 401k program with matching contributions, and generous PTO. Further, we offer continuous training opportunities, including CEU seminars and paid volunteer opportunities, reflecting our commitment to growth and development.

To effectively lead a clinical intake team at Compass Health Center, I would begin by fostering open communication and collaboration among team members. I would focus on setting clear, achievable goals and regularly evaluating performance metrics to identify areas for improvement. Additionally, I would engage in continuous training and support to empower my team to overcome challenges.

In my previous roles, I have overseen patient assessments and intake processes, ensuring best practices are followed. I would typically start with thorough training in assessment tools, followed by regular reviews of intake processes to enhance accuracy and efficiency. My goal is to ensure patients receive the highest quality care right from the beginning.

Handling conflict within the admissions team requires a proactive approach. I would first encourage open discussions to understand each party's perspective, and then facilitate a mediation process if necessary. By promoting a culture of respect and collaboration, I aim to turn conflicts into opportunities for team growth.

Continuous improvement in the admissions process may involve regular training sessions to discuss best practices and gather feedback from the team. Additionally, applying data analytics to assess bottlenecks in patient flow and adjusting strategies accordingly would be essential. Emphasizing a culture of learning and adaptability will be key to sustained improvements.

Prioritizing tasks in a busy admissions environment involves evaluating the urgency and impact of each task. I would categorize tasks as urgent and important, then delegate when possible to ensure that high-priority tasks receive immediate attention while maintaining a well-organized workflow for ongoing responsibilities.

To improve patient satisfaction during the admissions process, I would first seek to understand patient needs and preferences through surveys and feedback loops. Implementing a streamlined communication process with timely follow-ups would also enhance the experience. Lastly, training the admissions team to provide empathetic, patient-centered service would be crucial.

Collaboration with site leaders is best done through regular check-ins and collaborative problem-solving sessions to ensure that admission goals are met. Sharing data-driven insights and building strong relationships based on open communication will facilitate effective collaboration and alignment with organizational goals.

I find that tools like customer relationship management (CRM) platforms, electronic health records (EHR), and project management software like Asana or Trello are particularly effective in the admissions process. These technologies allow for better tracking, efficient workflow management, and enhanced communication among team members.

In my past roles, I have developed and managed KPIs specific to the admissions process, such as admission rates, turnaround times, and patient satisfaction scores. Regular monitoring of these KPIs allows me to implement timely adjustments and improvements to meet our organizational goals.

I am passionate about mental health and believe in the mission of Compass Health Center. The opportunity to lead a dedicated team that makes a positive difference in individuals' lives resonates deeply with my values. I am excited about the prospect of contributing to a culture of excellence and patient-centered care.