Regional Director of Facility Management

REGIONAL DIRECTOR 

Location: Southeast/West Michigan Region

Job SummaryThe Regional Director of Facility Management plays a pivotal role in ensuring quality, operational excellence, financial performance and resident satisfaction across multiple facilities within a designated region. The Regional Director leads a team of Maintenance Directors and other maintenance staff within a specific region. This role oversees the maintenance, operations and physical infrastructure and is critical in ensuring the safety, comfort, and functionality of multiple facilities while supporting the delivery of exceptional services to internal and external customers, residents and stakeholders.

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Key Areas of ResponsibilityOperations• Maintain effective communication channels with community leadership team, staff and residents to address maintenance needs and concerns promptly• Collaborate with community, regional and executive leadership and stakeholders to develop and implement facility maintenance strategies that align with the organization’s goals and initiatives• Assist in the development and implementation of facility maintenance programs within assigned region to ensure optimal functioning of all systems and equipment• Ensure all maintenance activities comply with local, state and federal regulations, as well as industry best practices• Respond to and complete property and resident work order requests at assigned communities promptly, and professionally ensuring high levels of resident satisfaction• Maintain detailed records of maintenance activities, inspections and compliance reports• Perform routine inspections and surveys of interior and exterior areas of assigned location(s), ensuring common areas, grounds and building exteriors are clean, well-maintained and safe• Lead safety initiatives, including regular safety inspections, training and emergency preparedness planning• Plan and oversee major projects, repairs and renovations, ensuring timely and within-budget completion• Manage relationships with external vendors, contractors, and service providers, including contract terms, performance evaluation and oversight to ensure quality workmanship, adherence to schedules and budgets, and excellence in service delivery• Monitor and analyze key performance indicators (KPIs) within computerized maintenance management system (CMMS) to measure and improve operational efficiency and service quality• Monitor and manage the maintenance budget for assigned region, ensuring cost-effective operations• Act as key member of the operations leadership team, driving efforts in disaster prevention and recovery, safety and regulatory compliance• Develop and prepare presentations, analysis, reports, and other data and materials to executive and departmental leaders as requested• Additional projects and team support as needed

Leadership and Employee Engagement• Build and manage high performing teams with industry leading talent to deliver optimal performance in alignment with the organization’s core values, goals and initiatives• Mentor, develop and provide strategic direction and leadership to a team of Maintenance directors and other maintenance staff across multiple properties• Oversee the execution of preventive and corrective maintenance activities across assigned regions, ensuring tasks are completed efficiently with minimal disruption to residents• Assign tasks and responsibilities to team members, delegating work effectively to maximize efficiency and productivity; identify and mitigate risks that may impact the team’s ability to achieve its goals or objectives• Participate in performance management process under the guidance of the Facilities Account Manager, collaborating with team members to establish goals, monitor and evaluate progress and performance, conduct performance reviews, provide regular feedback, and address performance issues or concerns as needed• Support the professional growth and development of team members through training, mentoring and career development opportunities• Engage in employee relations by way of resolving conflict between team members, conducting employee investigations, issuing corrective actions based on findings in a fair and constructive manner• Foster a culture of accountability, empowerment, and engagement among team members in a positive and inclusive work environment in alignment with the company’s core values: Respect, Integrity, Teamwork and ExcellenceQuality Assurance• Perform routine site surveys and regular assessments, and record and distribute findings to stakeholders• Recommend new approaches, policies and procedures for continual improvements and efficiency within the department and services offered and/or performedFinancial Management• Record capital expenditures into property management software platform (i.e. Yardi)• Participate in the facilities management budget process, including forecasting, cost control and financial reporting to optimize resources and achieve financial objectives• Develop and manage regional budgets ensuring financial health and profitability• Analyze financial reports and make data-driven decisions to optimize revenue and control costs• Assist with the development and management of annual capital plans that prioritize investment in support of corporate goals, minimization of total cost of ownership, and maximization of resident experience• Collaborate with Facilities Account Manager in the planning and implementation of major capital project execution and new community development

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Education, Experience and Skills Required• High school diploma or equivalent required• Minimum four (4) years’ experience in facilities services or management, preferably within senior living or health care industry• Basic knowledge of plumbing, electrical, heating/cooling and general repair skills• Strong written, verbal, and interpersonal skills with the ability to communicate effectively with diverse stakeholders at all levels of the organization including senior leadership and external partners• Strong problem-solving, organizational, and analytical skills• Detail-oriented and ability to handle multiple projects, meet deadlines and apply sound business judgement.• Proficient in computer literacy, including the ability to learn new software and systems• Proficient in Microsoft Office365 products (Excel, Outlook, Word, PowerPoint) preferred• Able to maintain confidential information

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Physical Demand Requirements• Prolonged periods of walking, standing, lifting, pulling, and climbing• Lifting up to 50 pounds at times

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Travel Requirements• Travel as required – likely 50%• Valid driver’s license required

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Benefits/Perks

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Opportunities for professional development and advancement.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

If you are a dedicated Regional Director of Facility Management looking for an opportunity to make a difference in a dynamic organization, we invite you to apply. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth. Apply today!!!

Company Overview

Continuum Services is a single-source provider with proven expertise, dependability, and scalability in four key areas: facility operations, exterior services, technical services, and environment services.  Headquartered in a newly renovated office in Farmington Hills, Continuum is the go-to full-service solution for interior and exterior facility operations, maintenance, and repair. Facilities serviced by CONTINUUM have earned such prestigious accolades as the ENERGY STAR® for superior energy performance, BOMA’s Office Building of the Year® (TOBY) Award and CEL’s National Real Estate “A” List Award for Service Excellence.  Helping employees develop and become highly skilled professionals who deliver best in class solutions to our clients is what we're all about - join us today!