Digital Product Manager

The Digital Product Manager at Convene is responsible for defining and owning the product vision and roadmap for customer-facing tools. This role involves collaborating with stakeholders to prioritize features, optimizing the user journey, and using data-driven insights to inform decision-making. Additionally, the Digital Product Manager will create detailed product requirements, oversee sprint planning, and track essential KPIs to measure success.

To excel in the Digital Product Manager role at Convene, candidates should have substantial experience in product management, particularly with B2B SaaS products. A strong understanding of agile methodologies and exceptional communication skills are crucial. Knowledge of APIs, analytics tools, and financial metrics are also essential for making informed decisions and leading teams effectively.

At Convene, the culture is built on GRIT—Genuine, Relentless, Integrity, and Teamwork. This supportive environment allows the Digital Product Manager to thrive, collaborate cross-functionally, and inspire innovative, data-driven approaches while feeling valued and included. With flexible vacation time, professional development support, and a strong emphasis on work-life balance, the culture at Convene is designed to foster success and encourage personal growth.

The Digital Product Manager at Convene will utilize agile methodologies, especially the Product Owner role, along with tools such as Jira for project management. Proficiency in analytics tools like Google Analytics, Tableau, or Mixpanel will be vital for informed decision-making. This role also emphasizes the importance of understanding customer journeys and UX best practices to optimize product performance.

A Digital Product Manager at Convene has ample opportunities for career advancement, such as moving into senior management roles or expanding into broader product strategy positions. With a focus on mentoring junior team members and leadership development, there’s a clear path for personal and professional growth within the organization.

To prioritize product features, I employ a mix of stakeholder feedback, user data analysis, and market trends. I often create a prioritization framework that evaluates the impact, effort, and alignment with business goals to ensure the features delivered provide maximum value.

A successful product launch is defined by meeting key performance indicators (KPIs) set prior to launch, user adoption rates, and positive feedback from both users and stakeholders. I also consider how well the product meets the defined objectives and whether it facilitates the desired user experience.

My experience with data-driven decision-making involves regularly analyzing user behavior through analytics tools to inform product enhancements. I prioritize data insights, creating dashboards to monitor KPIs continuously, which allows me to make evidence-based decisions regarding product improvements.

When conflicts arise, I adopt a collaborative approach by actively listening to all perspectives and facilitating open discussions. I aim to find common ground while aligning on shared goals, which helps in ensuring that we move forward with clarity and team unity.

My approach to mentoring junior product managers involves providing constructive feedback, sharing experiences, and encouraging autonomy in decision-making. I offer regular check-ins and resources for their professional growth, fostering a supportive environment that promotes learning and confidence.

I utilize a structured process for gathering user feedback regularly, whether through surveys, usability tests, or direct interviews. I synthesize this feedback and present it to the team during sprint planning, ensuring it is prioritized appropriately in the product backlog.

I have extensive experience collaborating with design teams, where I focus on aligning product goals with user-centered design principles. I involve designers early in the product development process to ensure that we create intuitive and engaging user experiences while providing a clear set of functional requirements.

In a previous role, I analyzed user drop-off rates in our onboarding process. By identifying friction points through user behavior data, I collaborated with my team to redesign the onboarding experience, which led to a significant increase in user retention rates and overall engagement.

I have extensive experience in agile project management, having led multiple product teams through agile methodologies. I emphasize sprint planning sessions, daily stand-ups, and retrospectives to ensure continuous improvement and adaptability throughout the product lifecycle.

I define and measure KPIs by first understanding the product's objectives and audience. I create metrics such as conversion rates and customer satisfaction scores, analyzing them regularly to track progress and inform product decisions. Presenting these metrics to stakeholders helps align everyone on our goals and achievements.