DevOps Engineer

Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.  

Conviva is seeking a DevOps Engineer to join our Tech Ops and DevOps team. As a DevOps Engineer, you'll play a pivotal role in collaborating with development teams to build and enhance cloud environments across diverse platforms and data centers. Automation expertise, infrastructure-as-code proficiency, and adept management of hybrid (cloud/on-prem) systems are at the core of what we value.  

What Success Will Look Like:  

• Collaborate with development teams to build and maintain cloud and on-premises hybrid environments across many interconnected platforms.  

• Design and maintain CI/CD pipelines to streamline deployment and ensure the reliability of applications.  

• Use tools like Terraform and Ansible to automate the provisioning and configuration of infrastructure components.   

• Diagnose and resolve reliability issues across hardware, software, applications and network components.   

• Work closely with development teams to troubleshoot and resolve application and service issues.    

• Continuously improve Conviva’s SaaS services and infrastructure for improved availability, performance, and security.    

• Implement security best practices focusing on the patching of operating systems and applications.  

• Build proactive monitoring and alerting tools and participate in on-call rotations.   

Who You Are & What You've Done:  

• Experience in managing production environments on AWS and/or GCP, and familiarity with other cloud IaaS are pluses.  

• Knowledge in microservices, containerization, and orchestration through Kubernetes, GKE, or EKS.  

• Strong Linux system administration skills.  

• Experience with configuration management tools such as Terraform, Ansible, Puppet, or Chef.  

• Proficiency in at least one scripting language: Shell, Perl, or Python.  

• Good understanding of CI/CD pipelines, utilizing GitHub, CircleCI/Jenkins, and JFrog Artifactory.  

• Strong knowledge of Git, SSL, and DNS, with a basic understanding of networking.  

• Bonus points for expertise in Big Data systems administration (Hadoop/Druid) and experience. managing and running databases (MySQL/MSSQL/PostgreSQL).  

• Required to be part of on-call rotations. 

The expected salary range for this full-time position is $120,000 - $150,000 + equity + benefits. The compensation and level are determined by various factors, including your qualifications, experience or relevant education. 

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!