Associate Solution Architect, Supply Chain Support - BOGOTA (10022)

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

The Impact of a Associate Solution Architect, Support at Coupa:

As a Solution Architect within the Supply Chain Support team, you will be primarily responsible for resolving incidents arising from customer's usage of our product offerings - (Includes both desktop and cloud products). This will include assisting delivery teams resolve questions that arising during project delivery. You will provide expertise in troubleshooting and reviewing of issues prior to escalation to software development and cloud operations teams to ensure technical accuracy. You will be expected to process and resolve incidents within agreed service level targets (SLTs) by providing quick and detailed responses.

• Provide customer-focused supply chain design or modeling solutions, in a professional and timely manner, that are in line with company procedures/standards via telephone or emails.
• Achieve set targets and goals to maximize the customer experience and service provided by the Company
• Assist in coordinating with operations and engineering teams in order to identify errors and anomalies

• Prior experience in supply chain design project work
• Exceptional technical skills in using data extraction, transformation and loading tools (ETL tools),
• 1+ years’ experience with Business Intelligence Tools (BI Tools) and SQL server
• Strong problem-solving, written and verbal communication skills
• Customer and quality focused with excellent attention to detail
• Minimum Bachelor’s degree in Industrial engineering/Computer Science with supply chain related working experience, or Master’s degree in Industrial engineering/Data Analytics is required

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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

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