Senior Manager, Process Improvement - Lead to Order

Company

Cox Automotive - USA

Business Operations

Sr Manager, Business Process Design & Improvement

Sr Manager - People LeaderHybrid - Ability to work remotely part of the week

Yes, 5% of the time

Day

Compensation

Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Summary

The Senior Manager, Lead to Order (L2O) Process Owner is a critical leadership position that oversees the delivery and support for organizational process excellence.  This position reports directly to Director - Business Process Design & Improvement, Lead to Cash and serves as a business enablement partner by engaging business leaders within the company to anticipate organizational needs and drive strong decision making through implementation of process improvements/best practices, continuous improvement, metrics, and end-to-end process governance.

This position will be responsible for leading all aspects of Cox Automotive L2O process excellence.  This position will focus on process centralization, standardization, and optimization across policies, process, data, reporting, systems security, compliance, and financial controls.  This role will also support key strategic initiatives and will build a culture of continuous process improvement within the Cox Automotive (CAI) Lead to Order functions. The Lead to Order scope includes Lead Generation, Opportunity Management, Quote Management, Order Management and Reporting.  This position will also help to meet Cox Automotive’s strategic goals by developing plans, driving objectives, collaborating with business stakeholders, and aligning appropriate resources. It will focus on performance for a team of 1-3 Continuous Process Improvement professionals, including embedding a culture of excellence and best-in-class customer experience.

The ideal candidate will have strong leadership, continuous process improvement, change management, governance, and communication experience in a global organization, with a track record leading a high performing team and implementing best practices.

Job Responsibilities

Process Excellence

• Direct day-to-day activities of the CAI L2O process excellence function
• Responsible for identifying best practices, efficiencies, and strategic methods to optimize people, process, and technology solutions across CAI L2O O2C functions
• Define strategy, prioritize, plan, influence and drive execution of the strategic Operational Excellence initiatives to achieve financial, operational efficiency and client experience objectives.   Break down complex work into well-defined workstreams.
• Provide thought leadership, direction and prioritization of product and operational enhancements to drive client experience, operational efficiencies, and organizational transformation efforts. 
• Lead benchmarking studies and competitive intelligence assessments across CAI L2O, including ongoing target setting
• Build a metrics and performance management strategy and culture, driving measurable business results
• Design and embed an approach to ongoing continuous process improvement, including an end-to-end process assessment strategy, as well as tactical resource and implementation planning and delivery approach
• Accountable for all process standards: data, reporting, systems security, compliance, financial controls, change management and process excellence

Leadership & Organizational Development

• Lead a team of 1-3 Continuous Process Improvement Sr. Analysts to support all of CAI L2O process excellence activities
• Partner with internal stakeholders to drive governance and business partner relationships, including shared objectives for end-to-end process solutions
• Develop and implement goals, policies, priorities, and procedures relating to all aspects of the group, in partnership with CAI L2O operations.  Responsible for tracking and meeting those goals and ensuring adherence to those policies and procedures
• Identify, govern, prioritize, and adjudicate technology enhancements, partnering with Technology to build and support the deployment of ongoing roadmap of solutions
• Works with internal and external auditors annually and/or as needed based on their requests for information
• Perform special projects as required

Qualifications

• Bachelor’s degree in Business, Finance and/or Accounting or similar with 8+ years of related experience, MS degree and 6+ years of experience, or 12 years in lieu of a degree

•  8+ years of experience with continuous improvement, project management, and finance
• 3+ years’ experience in a management/leadership role
• 5+ years of accounting or finance experience required
• Proven ability to influence and to collaborate at the highest levels of corporate management
• Experience with continuous improvement and project management – Six Sigma Green Belt and/or PMP a plus
• Experience driving organizational change – including large scale transformation initiatives
• Proven track record in successfully leading high performing teams with tight deadlines and improving efficiencies
• Proven ability to deliver high levels of customer service
• Demonstrated financial analysis strength
• Experience in managing large-scale, high volume financial systems and multiple finance functions
• Experience within a Center of Excellence environment a plus
• Global experience in a multinational organization a plus
• Excellent oral and written communication is mandatory

Competencies/Skills

• Strong leadership skills including demonstrated ability to coach and mentor
• Strong influencing skills and ability to work in a matrixed environment
• Excellent interpersonal and customer service skills
• Excellent organizational and analytical skills
• Ability to work effectively under pressure, and shift priorities quickly as required and rapidly adapt to changing environments
• Ability to understand business strategy and translate into effective tactical plans
• Excellent problem solving and prioritization skills with strong attention to detail
• Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems
• Strong computer skills and proficient use of Excel, Word, PowerPoint
• Strong knowledge of Oracle Financials
• Proven ability to work with all levels in the organization
• Some travel required (<10%)

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.