SMB Account Manager (Hybrid, Austin)
About the Role:
CrowdStrike is seeking a Corporate Account Manager - SMB to ensure that our customers are successful and thriving with our next generation endpoint technology. This is a great opportunity for those who want to cultivate and sharpen their sales skills. CrowdStrike offers a robust sales training and development program where you will learn about our industry leading product and services.
This is a full sales cycle role in which you will proactively advocate for the customers in the small to mid-size business segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals.
This is a hybrid-remote role and will require you to go into the office just 1x a week at our Austin, TX for team building, unity, and collaboration.
What You’ll Do:
Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase
Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.
Achieve a quota of new sales growth within customer base.
Be a customer advocate, driving relationships with key customers and creating new champions.
Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.
Devise and execute account strategies and plans to maximize account growth.
Provide high touch customer service, including escalation and coordination of support issues as needed.
Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.
What You’ll Need:
1+ years in sales development and/or 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields.
Bachelor's degree is preferred
Light experience and/or understanding of sales qualification frameworks such as Medic, Medpicc, and/or Sandlar
Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
Strong technical aptitude and ability to learn new concepts quickly.
Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
High level of comfort handling client objections and negotiations.
Security or SaaS experience is a plus.
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PandoLogic. Category:Customer Service, Keywords:Customer Advocate, Location:Austin, TX-78703Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
If you’re looking for an exciting opportunity to dive into the tech world, look no further than the SMB Account Manager position with CrowdStrike in vibrant Austin, TX! This hybrid role is perfect for sales enthusiasts who want to help small to mid-sized businesses thrive using cutting-edge endpoint technology. At CrowdStrike, you’ll not only be the go-to contact for our clients but also be empowered with a fantastic sales training and development program that sharpens your skills and expands your knowledge of our industry-leading products. You will manage the full sales cycle, advocate for customers, discover upsell opportunities, and partner closely with the renewals team. Collaboration is key, which is why we offer a hybrid work environment that includes in-office team-building sessions once a week. In this role, your primary responsibilities will include managing customer relationships to ensure they receive maximum value from their purchases, effectively negotiating contracts, and developing strategies for account growth. So if you're passionate about customer service and are ready to make a tangible impact, the SMB Account Manager position at CrowdStrike is calling your name. Embrace the challenge and join us in making cybersecurity accessible and effective for our clients!
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