Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Backend Operations Support Engineer - Night Shift image - Rise Careers
Job details

Backend Operations Support Engineer - Night Shift

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.


Job Duty and Responsibility:
  • 1. Technical Development and Testing
a. Engage in the requirements analysis, system design, and undertake part of the development work within the technical team.
b. Write and refine integration tests to ensure the robustness and reliability of the software.
c. build close relationship with different operation team to continuously improve the operation efficiency
  • 2. Customer Support and Problem Resolution
a. Act as the primary technical contact for resolving issues encountered by the derivs trading project in production. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions
b. Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly.
c. Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivs trading, including onboarding, pricing and trading, to quickly analyze and locate problems. Actively solve the problems encountered or coordinate with relevant teams to promote problem-solving.
d. Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.
  • 3. System Reliability and Maintenance
a. Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.
b. Provide system upgrade and optimization plans to enhance system performance and reliability.
c. In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.
  • 4. Timezone: Work mostly in EST timezone as most of our customers, but also to have couple hours overlap with HKT timezone


Requirements
  • 5+ years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
  • Solid experience in a Linux environment and relevant support tools.
  • Experience with shell scripting, Ruby, Golang and SQL technologies.
  • Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).
  • Familiarity with exchange platform domain knowledge
  • Experience in GitOps with ArgoCD is a plus.
  • Strong analytical skills and the ability to proactively identify issues before they escalate.
  • Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.
  • Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.
  • Proficiency in both written and spoken English and Mandarin; Cantonese is a plus.
  • Willingness to work flexible hours to cover US trading sessions.
  • Embody a proactive and positive mindset, demonstrating a strong "can-do" attitude


Desired Skills
  • Experience with version control systems (Git is a plus).
  • Familiarity with SDLC processes and a proactive approach to process automation.
  • Quick learner with a demonstrated aptitude for acquiring new technologies.
  • experience managing software on AWS are pluses.


#LI-SF1

#LI-MidSenior

#LI-Hybrid


Life @ Crypto.com


Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Work Perks: crypto.com visa card provided upon joining


Are you ready to kickstart your future with us?


Benefits


Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining


Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.



About Crypto.com:


Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.


Learn more at https://crypto.com.


Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.


Personal data provided by applicants will be used for recruitment purposes only.


Please note that only shortlisted candidates will be contacted.

Crypto.com Glassdoor Company Review
3.2 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Crypto.com DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Crypto.com
Crypto.com CEO photo
Unknown name
Approve of CEO

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 13 days ago

Join Crypto.com as a Senior Database Developer and utilize your PL/SQL expertise in a thriving fintech environment.

Photo of the Rise User

Become a vital part of Crypto.com's compliance team as a Compliance Analyst, focusing on regulatory adherence and AML investigations in Brazil.

Photo of the Rise User
Kraken Remote No location specified
Posted 9 days ago

As a Cloud Security Engineer at Kraken, you will play a key role in securing cloud infrastructure while working in a fully remote environment.

Photo of the Rise User
Posted 7 days ago

Join Agile Defense as a Service Desk Manager and lead a dedicated team in delivering exceptional IT support in a dynamic environment.

Photo of the Rise User
LBG Remote Leeds Wellington Place
Posted 12 days ago

Join Lloyds Banking Group as a Public Cloud Lead SRE to lead a team in enhancing the reliability and performance of our next-generation financial services platform.

Join Findhelp as a Senior Staff Security Engineer to enhance our security architecture and protect sensitive information while impacting social care positively.

Photo of the Rise User

Join Peraton as a Network Engineer to provide essential support to U.S. Special Operations forces.

Photo of the Rise User
Posted 2 days ago

Join our team as a System Administrator to bolster our Global Network Operations Center with your expertise in IT incident management and system administration.

Photo of the Rise User
Posted 10 days ago

Join Leidos as a SharePoint Administrator and contribute to collaborative solutions that elevate organizational performance.

Photo of the Rise User
STP Nuclear Hybrid Wadsworth, Texas, United States
Posted 4 days ago

Join our team as a Database Administrator where you will manage and optimize Oracle database systems.

Posted yesterday

Join LIV Golf as a Technology Support Engineer and play a vital role in managing macOS and Windows systems in a dynamic and innovative environment.

Photo of the Rise User

Join Sunscrapers as a Web Application Firewall (WAF) Security Engineer to enhance security for leading finance and healthcare clients.

Join Porter as a Microsoft Office 365 Administrator to revolutionize healthcare technology with an innovative and supportive team.

Photo of the Rise User
Posted 4 days ago

AIG is looking for a Technical Capability Director - GenAI to lead groundbreaking AI initiatives in a collaborative environment.

Photo of the Rise User
Posted 9 hours ago

Become an integral part of Link Solutions, Inc. as a VMware Systems Administrator, driving technology solutions for vital government operations.

Crypto.com has a mission of putting Cryptocurrency in Every Wallet™ as the pioneering payments and cryptocurrency platform.

226 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
February 24, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!