Store Manager (Sur La Table)

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

The Store Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The Store Manager blends business acumen and operational knowledge to drive business results while building a high-performing team. This role uses discretion in assigning duties to employees and in employment decisions and is accountable for the achievement of sales goals, store operations, staffing and performance management of all store employees. The Store Manager reports to the District Manager (DM).

JOB DUTIES AND RESPONSIBILITIES:                                                                           

Models and directs employees to ensure customer service standards are met.

Creates an environment where employees are informed and capable by directing training for all store employees.

Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.

Manages the complete operations of the store. Ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner. Delegates tasks appropriately and holds team accountable.

Monitors and manages store staffing levels, proactively and according to retail census and fluctuations in seasonal business needs.

Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews.

Seeks opportunities to increase topline retail sales. Challenges and inspires employees to achieve and execute sales driving initiatives.

Analyzes and measures retail business trends. Implements plans to drive topline sales and profitability.

Completes the store schedule optimizing allocated hours to meet retail goals.

Stays informed by maintaining product knowledge; accesses available training and seeks out additional resources when necessary.

Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.

Manages inventory, controls shrink and retail supply expenses.

Appropriately partners with District Manager, HQ Retail Operations, Human Resources and other departments as needed or necessary.

Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.

Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.

Additional responsibilities as assigned by District Manager or HQ.

ESSENTIAL FUNCTIONS:

Ability to communicate verbally and work cooperatively with employees and customers.

Ability to remain in a stationary position for up to 3 hours at a time.

Ability to move about the store coaching and directing employees; selling to customers and retrieving merchandise from stockroom or sales floor.

Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to retrieve and replenish merchandise.

Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.

Ability to ascend/descend ladders in order to retrieve and/or move merchandise.

Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.

Regular and predictable attendance.

Ability to lift and/or move merchandise weighing up to 35 lbs.

EXPERIENCE AND REQUIRED QUALIFICATIONS:

2-3 Years of progressively responsible retail management experience. Prior experience as a Sur La Table Assistant Store Manager, preferred.

Experience driving sales and motivating high performing sales teams.

Experience training others and holding teams accountable.

Experience leading and coaching teams from varied specialties.

Proven financial management skills.

Food Handler or Food Manager Certification.

Proficient in POS systems.

Familiarity with MS Office Suite (Word, Excel, Outlook).

Sur La Table Core Competencies for Everyone:

Focus on the Customer: You inspire and delight your customers.

Be Genuine: Your communication style is respectful, effective and sincere.

Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.

Take Ownership: You are committed, responsible and provide solutions.

Achieve Results: You meet and exceed goals and expectations.

Sur La Table Leadership Competencies for People Managers:

Develop People: You never compromise on people.

Lead the Way: You influence positive outcomes.

Facilitate Success: Your team is motivated, engaged and accomplished.

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. 

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].