Customer Success Manager- Agency (Remote)

Remote

Customer Success Manager (Agency) at Vivian Health 

Full-time- Remote

At Vivian Health, we’re transforming hiring and recruiting in healthcare. We’re a positive impact business working to efficiently and cost effectively match the right talent to the right jobs in the healthcare sector, and as a result, help improve patient care and reduce healthcare costs.

We started by bringing transparency and increased access to the opaque and offline temporary healthcare staffing industry, and we are now building the largest marketplace in the healthcare labor market that enables all healthcare professionals to find their perfect job opportunity, faster and easier than ever before.

THE MISSION:

Vivian Health's mission is to empower every healthcare professional to find their perfect job opportunity. We do this by providing the tools necessary for healthcare professionals to land their dream job and empower them to negotiate for the pay they deserve.

Through the Vivian Health platform, we enable staffing agencies and healthcare employers to more easily find relevant talent, communicate more efficiently, and make better hiring decisions, ultimately enabling them to serve patients more safely and effectively.

THE ROLE: 

We are looking for a Customer Success Manager - Agency that will help us with our mission to empower healthcare professionals to find their dream job. This position is remote. This position's preferred location is Colorado however we are open nationwide for the right person.

The Customer Success Manager - Agency will be an expert at providing employers on the Vivian platform with the comprehensive support that makes our site the best platform anywhere to match candidates to job opportunities. This role will develop strong partnerships with key stakeholders at the agencies, improve platform adoption/engagement, help move the candidate funnel faster, grow business opportunities, and ensure an overall positive customer experience. This role will effectively identify growth opportunities and work with internal stakeholders to remove barriers, find solutions, and provide a delightful experience.

• Managing relationships and providing support to Vivian Health's agency partners.
• Growing Agency accounts through upsells by improving platform adoption and driving higher success among recruiters
• Collaborating with partners to develop and execute successful client campaigns by providing guidance and support throughout the implementation process and beyond.
• Ensuring the overall success of agency partnerships, ensuring that agency clients achieve their desired outcomes and are satisfied with Vivian Health's products, and identifying opportunities for growth.

THE REQUIRED SKILL SET: 

• Bachelor's degree or equivalent experience
• 3-5+ years of relevant experience in customer success or account management
• Experience in a post-sales revenue growth business (growth and success targets)
• Managing and driving revenue growth and client retention in a fast-paced, growth oriented environment
• Strong personal presence, demonstrated in a partner/customer facing role
• Smart, detail-oriented, and relentlessly resourceful
• Excellent verbal and written communication skills
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
• Team-oriented and the ability to work independently
• Flexibility and ability to work autonomously in a demanding and ambiguous environment
• Excellent customer service ethic with ability to focus on the job at hand

THE NICE TO HAVES: 

• Knowledge of the healthcare industry, with experience in nursing, allied-health, or therapy
• Prior experience of working with Hospital Recruiters or Staffing Agencies 

THE SALARY, BENEFITS & PERKS:

The range for this position is $75,000 - $85,000 yearly base salary with additional variable compensation, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

At Vivian Health, we offer a competitive compensation package, with benefits including:

• Flexible Time Off
• Comprehensive Health Insurance Plans including HSA and FSA Options
• 401K Retirement Savings Plan with Generous Employer Match
• Generous Parental Leave
• Pre-tax Commuter Benefit Plan
• Work from home stipend
• Access to Corporate Discount Program
• Pet Insurance

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and anyone with disabilities to apply. Vivian Health is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.