Technical Writer - (Contract to Hire)

Customized Energy Solutions (CES) is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate and timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities.

CES Consulting is at the forefront of the energy transition powered by newer technologies like stationary energy storage, Distributed Energy Resources (DERs), Long Duration Energy Storage (LDES), Vehicle-to-Grid (V2G) and Green Hydrogen. We offer an industry leading range of consulting services to project developers, IPP’s investors, technology companies, utilities and market participants to understand the evolving market rules, quantify the impacts and discover the value proposition of new technologies. With a presence across all north American competitive markets, the CES Consulting team has provided consulting services to over 14 GWh of advanced energy storage resources globally. The insights garnered from CES’s managing the day-to-day operations of over 29,000MW of generating assets and over 1,100 MW of energy storage facilities in the RTO/ISO markets set our consulting services apart from our competitors.

Join a rapidly growing company in an exciting and dynamic work environment. As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth. Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients.  Our main office is in Philadelphia, with satellite offices in various U.S., Canada, India, Japan and Vietnam.

We are seeking a skilled and detail-oriented Technical Writer. "This is a contract-to-hire position, with the potential for full-time employment based on performance and business needs."The Technical Writer will be responsible for creating clear and concise documentation for a variety of technical topics, including server architecture, applications, internal processes, and disaster recovery procedures. They will collaborate closely with internal teams to understand product requirements and produce high-quality documentation that is accessible to diverse audiences. They will also play a key role in establishing and maintaining an organized document library with an approval process to ensure the accuracy and quality of all documentation. Position require onsite collaboration in our Philadelphia, PA three days a week.

Primary Responsibilities:

• Collaborate with Internal Teams: Work closely with engineers, developers, IT operations, and other technical staff to gain an in-depth understanding of the product and its documentation needs.
• Produce High-Quality Documentation: Create and maintain clear, accurate, and comprehensive technical documentation, including user guides, installation guides, troubleshooting guides, process documentation, and disaster recovery plans.
• User-Focused Content: Write easy-to-understand user interface text, online help, developer guides, and tutorials that cater to the needs of various audiences.
• Content Optimization: Analyze existing and potential content, identifying opportunities for reuse and single-sourcing to improve efficiency and consistency.
• Information Architecture: Create and maintain a well-structured information architecture for the document library, ensuring easy navigation and access to relevant information.
• Document Library Setup and Management:
• Establish a well-structured and accessible document library to store and manage all technical documentation and disaster recovery plans.
• Implement a version control system to track changes and maintain document history.
• Design and implement an approval process for new and updated documents.
• Continuous Improvement: Regularly review and update existing documentation to reflect changes in technology and processes.

• Bachelor's Degree: Preferably in Technical Writing, English, Computer Science, Engineering, or a related field.
• Technical Writing Experience: Proven working experience in technical writing of software documentation, with a strong portfolio showcasing high-quality deliverables.
• Technical Aptitude: A strong understanding of technical concepts and the ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Excellent Communication Skills: Impeccable written and verbal communication skills in English, with the ability to explain complex technical information in a clear and concise manner to diverse audiences.
• Document Library Experience: Experience in setting up and managing a document library, including implementing version control and approval processes.
• Tools Proficiency: Strong working knowledge of Microsoft Office and proficiency in using documentation tools and content management systems.
• Software Development Familiarity: Basic familiarity with the Software Development Life Cycle (SDLC) and software development processes.

Additional Skills (Preferred):

• Experience with diagramming tools (e.g., Visio, Lucidchart)
• Experience with Help and Manual software or similar
• Familiarity with programming languages or scripting
• Experience in the IT or software development industry
• Familiarity with disaster recovery principles and best practices

As a contractor, you’ll enjoy flexible work arrangements, competitive project-based compensation, and opportunities for professional development through access to online learning platforms and industry conferences. We offer a home office stipend for necessary equipment, reimbursement for approved work-related expenses, and inclusion in company-wide networking events. High-performing contractors may also be considered for long-term collaboration and future full-time employment with the company.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.