Product Manager - Customs Tech (BE)

As a Product Manager - Customs Tech at Customs4trade, your role will involve overseeing specific areas of the CAS product, managing a cross-functional team, and ensuring that the product evolves according to customer needs and regulatory changes. You'll be responsible for gathering requirements, creating user stories, maintaining a productive backlog, and preparing launch enablement materials to equip sales, support, and customers.

To succeed as a Product Manager - Customs Tech at Customs4trade, you should have strong customs knowledge coupled with a solid technical understanding of software development. Familiarity with agile practices and experience in managing cross-functional teams are essential. Additionally, you should possess strong communication skills and a proactive approach to problem-solving.

Customs4trade emphasizes a positive work-life balance for its employees, including Product Managers. The company offers flexible teleworking policies that allow for part-time work-from-home options, alongside a commitment to health and wellbeing, ensuring you can perform your professional duties while maintaining personal priorities.

At Customs4trade, you can expect a people-oriented and informal culture where collaboration thrives. The team is composed of diverse individuals who value open communication and support each other in achieving common goals. The emphasis on an international and open-minded environment fosters creativity and innovative thinking.

In addition to a supportive work culture, the Product Manager - Customs Tech role at Customs4trade includes benefits such as a mobility budget for commuting costs, opportunities for professional development, a chance to make a tangible impact in a growth-focused company, and an inspiring workplace located in scenic surroundings.

Effective prioritization as a Product Manager involves evaluating tasks based on customer needs, regulatory changes, and team capacity. Sharing your thought process during the interview – like using a prioritization matrix or regular backlog grooming sessions – can showcase your ability to keep projects aligned with overall business goals.

When discussing your experience gathering product requirements, focus on specific methods you've used such as customer interviews and surveys. It's beneficial to illustrate how you transformed insights into actionable user stories, emphasizing collaboration with various stakeholders.

Handling changes in project scope requires flexibility and strong communication skills. In your answer, explain how you assess the impact of changes, involve your team in discussions, and re-align priorities swiftly to ensure that customer needs are still met while keeping stakeholder expectations managed.

Be prepared to describe any specific agile frameworks you've applied, such as Scrum or Kanban. Share examples of how you've collaborated with developers to iterate on features, conduct sprints, and continuously improve processes, highlighting positive outcomes achieved from these methodologies.

To ensure your product remains compliant with changing regulations, emphasize the importance of regular research and engagement with regulatory bodies. You can mention your strategies for incorporating these findings into the product roadmap and keeping the team informed about necessary adjustments.

Discuss your familiarity with various product management tools such as JIRA, Trello, or Asana. Mention how these tools help you track progress, manage backlogs, and facilitate communication among team members to ensure smooth collaboration and on-time delivery of products.

In addressing this question, explain your approach to defining success metrics before launching features. Discuss possible KPIs such as user engagement, customer feedback scores, or operational efficiency improvements, showcasing how you gather and analyze data post-launch.

When sharing a challenging experience, select a story that highlights your problem-solving abilities. Discuss how you analyzed the situation, considered various perspectives, and implemented a solution, emphasizing the improvements resulting from your actions and what you learned.

Highlight the importance of stakeholder engagement and describe your approach to involving them through regular updates, feedback sessions, and collaborative planning meetings. This demonstrates your commitment to transparency and ensures that the product aligns with the needs of all involved parties.

When discussing conflict resolution, illustrate your proactive approach to identifying issues early and fostering an open dialogue within the team. Mention specific techniques you use, like team-building activities or structured discussions, to improve collaboration and restore harmony.