Inbound/Outbound Queue Associate-2

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Posting Title: Member Services Assistant

How will this role have an impact?

Under the supervision of the Member Services Manager, the Member Services Assistant
provides follow-up calls and mailings to members regarding previous appointments; fills
requests of members, and answers a high volume of internal calls. Creating Internal requests
for further follow up, upon request. The Member Services Assistant is responsible for adding
accurate notes for future follow-up by Signify health and/or Health Plans. Works diligently to
meet department goals.

The Signify Health Member Services department operates 6 days a week / 11 hours per day.
Shifts may include both, weekend days (Saturday) and traditional weekdays (Monday- Friday).

Work Location: Remote and Hybrid: The hybrid role is based in Dallas, TX. Applicants must
be within commuting distance of our Dallas HQ building located at 4055 Valley View Ln, Dallas,
TX 75244

*We will consider some remote roles on a case by case basis per business need.*

What will you do?

● Handles a high volume of inbound calls
● Email, Fax, and/or Print and mail member requested results or forms.
● Handle any incoming mail
● Provide backup coverage for the Member Services team
● Responsible to for follow-up on voicemails
● Ability to work on any special project.
● Be on time, ready to work at the assigned work location on a daily basis.
● Manage time effectively.
● Respond well to coaching and supervision.
● Answer and follow up on all member inquiries in a timely fashion.
● Actively demonstrate teamwork at all times.
● Ability to work overtime.

Additional Job Responsibilities Include:

● Participate in staff meetings, conference calls, and other meetings as needed
● Complete reports as requested by Supervisor
● Assist/coach/coordinate with other team members
● Attend training sessions to acquire/enhance skills related to programs offered
● Perform other incidental and related duties as required

We are looking for someone with:

● High School Diploma or equivalent - Some college preferred but not required
● Minimum of 2 years successful work experience in a related field
● Prior experience in a fast paced customer service environment
● Prior experience working in call center or inbound calls environment
● Speak, read, and write English fluently
● Good verbal and written communication skills
● Proven ability to prioritize and multitask
● Advanced skills in Google Suites
● Accurate data entry skills

Some attributes we look for:

● Self-directed and organized.
● Discrete/ability to maintain confidentiality
● Team player
● Detail-oriented, catches errors early
● Customer service oriented with a sense of urgency
● Ability to work under pressure and independently
● Ability to take direction

Working Conditions:

● Fast-paced environment
● Requires working at a desk to use a phone and computer
● Use office equipment and machinery effectively
● Work effectively with frequent interruptions
● May require occasional overtime to meet deadlines

The base salary hiring range for this position is $15.00/HR to $17.50/HR. Compensation offered
will be determined by factors such as location, level, job-related knowledge, skills, and
experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
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In addition to your compensation, enjoy the rewards of an organization that puts our heart into
caring for our colleagues and our communities. Eligible employees may enroll in a full range of
medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock
Purchase Plan. We also offer education assistance, free development courses, paid time off
programs, paid holidays, a CVS store discount, and discount programs with participating
partners.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/09/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.