Senior Manager, WMS Implementation Training & Change Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
CVS Health’s Supply Chain Systems and Technologies Team is seeking a Senior Manager to lead the training and change management strategy for a new Warehouse Management System (WMS) rollout. Our WMS Modernization Initiative is crucial to CVS Health’s Supply Chain Strategy in delivering on our promise to our end consumer while driving efficiencies, reducing labor and improving order accuracy with a balanced focus on colleague engagement and retention.  As a Training and Change Management leader on the Supply Chain Systems team, you will play a crucial role in the implementation of the new WMS across all the distribution centers. This role involves developing comprehensive training materials, coaching site directors, developing and executing training and change management strategy and collaborating with internal teams to ensure a smooth transition and adoption of the new system.

Primary Responsibilities Include, but are not limited to:

• Development and implementation of a Train-The-Trainer program to empower key personnel to effectively train others within their teams: identification of trainers, conducting trainer training, trainer evaluation, and providing on-going support.

• Leading change management initiatives to ensure smooth adoption of the WMS, including stakeholder engagement, communication plans, and resistance management.

• Creating comprehensive training materials and conducting training sessions for end-users, managers, and leads on the WMS.

• Tracking and reporting on the effectiveness of training programs and change management initiatives, using metrics and feedback to drive continuous improvement.

Required Qualifications

• 10+ years of previous work experience

• 5+ years of experience in developing and delivering training programs, particularly in a logistics or warehouse setting

• Strong leadership skills with the ability to manage cross-functional teams and drive results in a fast-paced environment

• Proficiency in change management principles and practices, with a focus on organizational readiness and capacity building

• Excellent collaboration and good written and verbal communication skills to work effectively with various internal teams

• Familiarity with various WMS platforms and related technologies

• Willingness to travel up to 50%

Preferred Qualifications

• Strong analytical and problem-solving skills to address challenges and ensure successful implementation

• Strong communication, presentation, and organizational skills. Ability to manage multiple projects and work collaboratively with cross-functional teams

• Strong interpersonal skills with a focus on customer-service

• Strong self-starter with ability to work with little supervision

• Strong ability to multitask and handle competing priorities at once

• Ability to foster connection by putting people first and build trusting relationships

Education
Bachelor's degree or equivalent work experience required. Master's degree preferred.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.