Program Manager - job 1 of 2

To succeed as a Program Manager at Daniels Health, strong relationship-building skills, experience in account management especially within the healthcare sector, and a customer service mindset are essential. Being able to work independently and being proficient in CRM tools like Salesforce.com is also critical. This role requires you to engage directly with clients while advocating for their needs internally, so your communication and collaboration skills are just as important.

A typical workday for a Program Manager at Daniels Health involves a mix of on-site client engagement, conducting educational sessions for clinical staff, performing routine audits to check on service effectiveness, and strategizing with internal teams to ensure client satisfaction. You'll be meeting with clients regularly to discuss best practices and evaluate metrics, which makes this role dynamic and fulfilling.

While not strictly mandatory, prior healthcare experience is highly preferred for the Program Manager role at Daniels Health. This is because the position requires you to understand the nuances of clinical environments and the unique needs of healthcare providers, which allows you to serve clients better and advocate for them effectively.

At Daniels Health, the company culture is centered around collaboration, innovation, and a commitment to making healthcare safer. As a Program Manager, you're not just filling a role but becoming part of a mission-driven team that values each member's contributions. The environment is supportive and fosters growth, providing you with the freedom to lead and build relationships with clients directly.

Daniels Health is dedicated to the professional growth of its employees, providing comprehensive training and support for new Program Managers. You can expect onboarding sessions focused on our products, client management strategies, and internal processes, ensuring you have all the tools you need to excel in your role from day one.

Success for the Program Manager position at Daniels Health is assessed through the achievement of key business metrics such as client retention rates, revenue growth, and the successful implementation of client strategies. Regular feedback from clients and internal teams will also be crucial in guiding your performance.

While some aspects of the Program Manager role may allow for flexible work arrangements, the position heavily involves on-site client interaction and collaboration with internal teams. Therefore, the majority of your work will be conducted in the field, ensuring you build relationships and oversee service delivery effectively.

When answering this question, focus on your previous roles in account management, highlighting specific instances where you achieved success or positive outcomes in a healthcare environment. Discuss your approach to building relationships and how you tailored your service to meet clients' unique needs.

It's important to demonstrate your organizational skills by explaining your approach to prioritization. You might mention methods such as creating to-do lists, using project management tools, or leveraging CRM systems like Salesforce.com to streamline your workflow and ensure timely follow-ups.

Provide an example where you identified a client's needs and took action to advocate for them within your company. Be sure to include the steps you took to gather information, communicate effectively with team members, and ultimately how your advocacy led to a solution that benefited the client.

Discuss the importance of active listening and understanding client needs as a means to build rapport. You could also mention setting regular catch-ups, personalizing your interactions based on their goals, and being proactive in offering assistance and solutions.

In your response, use a specific project as a case study, outlining the metrics you used (such as client satisfaction scores or revenue generated) and the methods you implemented to assess its effectiveness. Highlight the adjustments you made based on your findings.

You might discuss a common challenge such as navigating regulatory compliance or managing multiple stakeholders. Explain your viewpoint and propose strategies you’ve employed or could apply to mitigate these challenges and ensure client satisfaction.

Mention your commitment to continuous learning and how you stay informed about industry trends. This could include following relevant publications, participating in webinars, or networking with industry professionals to exchange knowledge.

Stress the importance of active listening and empathy in your approach, and detail how you would investigate the issue, communicate transparently with the client, and collaborate with your team to implement a solution that addresses their concerns.

Provide an example of a project that required teamwork, detailing your specific role and how you contributed toward achieving a common goal. Highlight communication and collaboration skills that led to successful outcomes.

Share your passion for improving healthcare safety and your alignment with Daniels Health’s mission. Discuss how your values resonate with the company's goals and how you envision contributing to their success through this role.