Associate Systems Engineer - Technical Operations 24x7 Level 2 Support

Please note, to be successful in your application for this role we require New Zealand Citizenship / New Zealand Permanent Residents who have lived and worked in New Zealand for 5 years. Applicants who do not meet this criteria need not apply.


Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow

About the Role (your why)

The Technical Operations team is a strategic and expanding team providing 24x7 Level 2 support to our customers. We ensure our customers get the best possible service every hour of every day. We offer an environment where you can bring your whole self to work. An opportunity for IT professionals who take pride in their work to thrive together, promoting continuous improvement and deliver excellent results

As the Associate Systems Engineer, your role is a varied one. We manage business and out-of-hours requirements on a rotating roster for multiple resolver groups within our Platform Engineering business. We perform various tasks across a multitude of customers and technologies including Microsoft, Linux, virtualisation, backup, Oracle, SQL and a variety of applications. We function within an ITIL framework and believe in standardisation wherever possible


Our offices are based in Auckland, Wellington, and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you'll do

As the Associate Systems Engineer, you will be focused on:

• Monitoring, triaging, and remediating high priority incidents and events that occur outside of normal business hours, including escalation to Level 3 support teams where appropriate
• Real-time monitoring of all infrastructure for availability, capacity, and performance
• Monitoring backups across our customers and platforms
• Providing patching services across multiple customers and platforms

What you'll bring

Required experience:

• Passion for IT and a drive to continually improve
• Strong communication skills with the ability to build relationships with different key stakeholders
• Proven experience IT Support, Networking and Systems Administration or a similar role
• Knowledge in Microsoft Server technologies (AD, ADFS, GPO, DNS, DHCP functions)
• Knowledge and awareness of security policies and procedures
  

Nice to have:

• Basic understanding in Linux Server, SQL, Oracle and backup technologies is desirable but not essential
• Experience and awareness of ITIL practices

This diverse role as Associate Systems Engineer is a fantastic opportunity to gain insight into a number of areas within IT and a great place to develop your skills and build relationships in a supportive team. Please note, this is a 24x7 role and includes rostered shift work. If this sounds like you, please apply now!


Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported