Job details

Customer Support Representative (Remote)

United States

Customer Support /Full-time /Remote

About DeleteMe, The Online Privacy Company

DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online.DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH – we are the emerging leader based on # customers and $ revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services. What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control of personal data in the possession of others. Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal security, and freedom, and in stronger democracies in an era where data collection is at unprecedented levels. This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer base growing between 30% and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors.

DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.

Job Summary:

DeleteMe’s Customer Support team is the first point of contact for all customers pre and post sales. As a DeleteMe Customer Support agent, you will be responding to customer inquiries, concerns, and product feedback via Phone, Live chat, and email taking action to resolve customer issues in a timely fashion.

Job Responsabilities

Assist customers with post sales onboarding
Respond to pre sales product related inquiries
Take action to resolve customer complaints/concerns
Communicate customer feedback to our product team
Elevate bug reports for investigation and resolution
Process customer cancellations and refunds
Complete initial and recurring training as assigned

Job Requirements

Have previous customer support experience
Be available Monday - Friday during the hours of 9-5 EST
Have the ability to answer support phone calls, emails and chats during scheduled hours in a timely and professional manner
Have good interpersonal skills
Have strong communication skills, actively listening to customers and communicating with them is a core responsibility of our customer support agents
Follow company policies and procedures to provide consistent service
Show proven proficiency in using technology and navigating multiple systems at once