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Customer Success Engineer

Why Delphi? 

We are redefining how knowledge is shared. We are enabling anyone to transform their unique expertise into an interactive experience, a digital version of their mind: a dynamic reflection of their knowledge and perspective. This is a completely new medium of knowledge transfer designed to make human intelligence deeply engaging and infinitely scalable. 

Imagine a world where the collective wisdom of individuals isn’t locked away, but is instead a dynamic, ever-evolving resource anyone can engage with. This is what we’re building: the platform and infrastructure for a future where human wisdom is abundant, learning and connecting is radically personalized, and individual brilliance can scale effortlessly.

2,800 years ago individuals from across the Greek world and beyond, including kings, city-state leaders, and ordinary citizens, made pilgrimages to Delphi, seeking guidance on matters ranging from war and politics to personal affairs.

And now people will come to Delphi again. 

Our Supporters

We are proud of the coalition that we’ve been able to build behind Delphi.  

  • The best investors and angels you can find: backing from Sequoia, Founders Fund, Abstract Ventures, Michael Ovitz, Gokul Rajaram, Olivia Wilde and the founders of Lyft, Zoom, Doordash, and more. 

  • Incredible customers: we are a trusted and loved product by thousands of the world’s most brilliant minds. Tony Robbins to Codie Sanchez our customer base spans tens of millions of audience members. 

  • High talent density: we have put together exited founders, builders from Apple, Discord, Spotify, Substack and more, focused on our mission. 

We have more than doubled our revenue, users, and delphi interactions in the last 6 months, all organically and through word of mouth, and we plan to accelerate even further from here.

What It Takes to Succeed at Delphi

Delphi is for those who want to be pushed to do their greatest work. We’re looking for those who don’t view their work as a job but rather they want to play a role in shaping the future of human connection, and leave a lasting impact.

This will work for you if:

  • You are ambitious – Our team is full of former founders, and entrepreneurial individuals who are taking on immense initiatives. In a world of barrels and ammunition we are in search of barrels. 

  • You are obsessedBeing great doesn’t happen by accident. It is hard. You know that and it excites you. We value people who want to be great. 

  • You have a unique perspective, and tend to view the world positively – At the end of the day our product is a result of the collaboration of our team. We want people who are additive to culture. We value people who ask the question “What could go right?”

Your Mission

We’re seeking a customer-obsessed engineer who can rapidly ship polished solutions. You're equal parts frontend craftsperson, integration specialist, product thinker, and customer advocate with an eye for detail and a bias for action. You thrive on understanding customer needs and transforming them into elegant technical solutions at lightning speed.

We're building the infrastructure for digital minds, serving a diverse customer base from thought leaders and authors to coaches and business owners. Each customer has unique needs for how their digital clone operates, integrates, and delivers value. We need someone who can:

  • Transform customer requirements into polished, production-ready features

  • Build custom integrations and extensions to our core platform

  • Create tools that help customers succeed with their digital clones

  • Own the technical implementation of customer-facing solutions end-to-end

  • Guide customers through implementation processes with patience and clarity

  • Navigate complex team dynamics to ensure successful adoption

What You Will Own & Build

  1. Studio Experience & Customization

  • Build and enhance features in our clone management studio

  • Create custom interfaces for specific customer use cases

  • Implement tools for clone configuration and optimization

  • Design and build solutions for clone monetization and distribution

  1. Integration Development

  • Build connections between Delphi and external platforms

  • Create custom APIs for specific customer needs

  • Implement webhooks and event systems

  • Develop embeddable components for various platforms

  1. Customer Solutions & Relations

  • Design and implement customer-specific features

  • Build tools for clone performance monitoring and improvement

  • Create dashboards for clone analytics and insights

  • Develop automation solutions for common customer requests

  • Lead customer calls with charisma and technical expertise

  • Proactively drive customers toward optimal solutions

  • Navigate organizational complexities to ensure successful implementation

What We’re Looking For

  • Strong frontend development skills (React, Next.js, CSS)

  • Eye for design and attention to UI/UX details

  • Backend development experience with APIs and integrations

  • Ability to ship high-quality code incredibly fast

  • Experience with rapid prototyping and iteration

  • Strong communication skills with both technical and non-technical stakeholders

  • Comfortable managing multiple projects simultaneously

  • Understanding of LLMs and prompt engineering (nice to have)

  • Experience with analytics and tracking implementation

  • Exceptional patience and charisma on customer calls

  • Ability to understand and navigate organizational dynamics

  • Skill in proactively driving technical implementations forward

Why You Might NOT Like Working at Delphi

  • High Expectations: We demand excellence. If you’re not comfortable with high standards, constant iteration, and direct feedback, this environment may not align with your working style.

  • In-Person Collaboration: We believe in-person collaboration drives better ideas. If you thrive in a remote-first environment, this may not be the best fit.

  • Ambiguity & Uncertainty: Many of our challenges don’t have obvious solutions. If you’re not comfortable navigating ambiguity or tackling problems without previous solutions this might not align with your working style.

  • Not a 9-to-5: We move fast, iterate often, and tackle ambitious challenges. This isn’t a clock-in/clock-out environment.

What You Would Get

  • Excellent team: We have worked hard to put together some of the most ambitious, creative, smart people that we have met. They want to get to know you and work with you. 

  • Equity: We are confident that this opportunity is massive, and we want you to share in the upside. 

  • Unlimited Learning Stipend: Whether it’s books, courses, or conferences, we want to support your growth and development. The more you learn and improve your craft the more effective we will be together. 

  • Health, Dental, Vision: Comprehensive coverage to keep to take care of your health. 

  • In-Person Office: Work from our beautiful office in Jackson Square, San Francisco. We believe that learning through osmosis, in-person, is the best way to learn. 

  • Ascension: We’ll push you to do the greatest work of your life, with opportunities to grow both personally and professionally.

Tell Us About You

If all of this piques your interest reach out to us with your resume or linkedin and share a little bit about

  • Who you are.

  • What you’re motivated by.

  • Which role and why you’re a good fit. 

No essays or AI-generated content, please. Authenticity is always the best.

Average salary estimate

$140000 / YEARLY (est.)
min
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$120000K
$160000K

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EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
June 19, 2025

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