Custodial Services Manager

To be considered for the Custodial Services Manager position at the Denver Museum of Nature & Science, candidates should have at least 5 years of experience in the cleaning or building maintenance industries and a minimum of 3 years in a supervisory role. Ideal candidates will also be 18 years or older, have a basic understanding of cleaning chemicals, and be able to handle a flexible schedule as required by museum operations.

As the Custodial Services Manager, your key responsibilities include overseeing the custodial services team, developing annual goals, supervising staff, and ensuring DEAI principles are integrated into your team's practices. You will also prepare the annual custodial budget, ensure appropriate staffing levels, and maintain high cleaning standards to provide a safe and welcoming environment for all museum visitors.

Yes, being bilingual in English and Spanish is highly valued for the Custodial Services Manager position at the Denver Museum of Nature & Science. This skill allows for better communication with a diverse workforce and helps in documenting materials and conducting conversations with various museum stakeholders, thereby enhancing team cohesion and community engagement.

The Custodial Services Manager at the Denver Museum of Nature & Science will work in busy public spaces and may encounter crowded conditions. The role involves standing for extended periods, walking long distances, and occasionally working in seasonal temperature variations. It is essential to be prepared for varying physical demands throughout the shift and to adhere to safety practices when handling cleaning chemicals.

The Denver Museum of Nature & Science emphasizes DEAI as a core value in the Custodial Services Manager role. This includes creating opportunities for professional growth in DEAI for both the manager and their team. The role requires actively championing DEAI practices within custodial operations, ensuring that all team members feel valued and included while interacting with the museum's diverse audience.

In your response, highlight specific examples of how you have managed custodial staff in the past. Talk about any strategies you implemented to foster teamwork, handle scheduling, and maintain cleaning standards. Be sure to discuss how you ensured employee motivation and addressed any challenges directly.

Explain the process you use to prepare and manage budgets for custodial teams. Discuss how you forecast needs based on staffing, supplies, and equipment. Include specific examples of successful budgeting that resulted in cost savings or improved efficiency in your previous roles.

Share your strategies for standardizing cleaning protocols among your team members. Talk about training processes, regular evaluations, and how you incorporate feedback from staff to continuously improve cleaning practices. Providing metrics or examples can strengthen your response.

Your answer should demonstrate your commitment to accountability and communication. Explain the steps you would take to address the issue, focusing on having an open conversation with the team member while also emphasizing the importance of adhering to protocols for overall team success and guest experience.

Discuss any past roles where you contributed to or led DEAI initiatives. Highlight your understanding of its importance in the workplace and how you can apply that understanding as a Custodial Services Manager to promote a more inclusive environment among your team and the public.

Share a specific instance where you planned and executed team-building activities that resulted in improved team dynamics. Focus on how you assessed team needs, engaged team members, and the outcomes that followed, such as increased collaboration or better performance.

Describe your conflict resolution style, emphasizing communication and empathy. Provide an example where you successfully mediated a conflict between team members, focusing on how you facilitated a solution that satisfied both parties and led to a more harmonious work environment.

Explain your method for establishing annual goals that align with the museum's mission. Discuss how you involve team input and ensure clarity in what success looks like. Share an example of how goal-setting led to measurable improvements in your team's performance.

Share the tools or technologies you use for cleaning, scheduling, inventory tracking, and communication within your team. Emphasize your openness to adopting new technologies and improving operational efficiency based on past experiences.

In your answer, express genuine enthusiasm for the museum's mission and values. Highlight how your professional experiences and personal values align with the museum's commitment to community engagement and education, especially in promoting DEAI initiatives in the custodial department.