Renewals Account Manager

The Renewals Account Manager at DevSavant is responsible for managing a portfolio of existing accounts, achieving a renewal rate of over 90%, and identifying upsell opportunities. Regular tasks include providing sales forecasts, becoming an expert on the product, reviewing account health metrics, and collaborating with Customer Success Managers to mitigate churn risks.

Candidates for the Renewals Account Manager role at DevSavant should possess 3–5 years of experience in SaaS or subscription-based software sales, strong negotiation and relationship-building skills, and a proven track record in exceeding renewal and upsell targets. Proficiency with CRM tools like Salesforce is preferred but not mandatory.

DevSavant fosters a supportive environment where the Renewals Account Manager can thrive. The company promotes close collaboration with Customer Success, Support, and Product teams to ensure customer feedback leads to actionable solutions, thus improving client satisfaction and retention.

Essential skills for a Renewals Account Manager at DevSavant include excellent communication both written and verbal, a detail-oriented approach, strong organizational skills, and the ability to manage multiple priorities. A consultative selling mindset is key to building credibility with customers.

DevSavant seeks candidates with a results-driven mentality, ownership thinking, and a passion for building great solutions. The ideal Renewals Account Manager should possess a sense of humor and enthusiasm for technology, contributing to a positive team culture while effectively engaging customers.

When managing a portfolio of accounts, I start with a detailed analysis of each client's usage and needs. I prioritize regular communication, setting actionable follow-up steps for renewals and identifying upsell opportunities based on their business goals.

I listen actively to their concerns, validate their feelings, and offer tailored solutions that address their specific issues. I make it a point to highlight the added value our product provides and ensure they feel confident about their decision to renew.

My strategies for achieving a high renewal rate include proactive engagement by scheduling regular check-ins and providing timely updates on product enhancements. I use customer health metrics to identify at-risk accounts and address potential concerns before they escalate.

I have extensive experience using Salesforce, which I employ to track account progress, manage customer relationships, and generate forecasts. I find that leveraging CRM data is pivotal in guiding my renewal strategies effectively.

In my previous role, I identified an opportunity to upsell a feature that enhanced reporting capabilities for a client. By illustrating how it would save them time and provide deeper insights, I secured the upsell and increased their annual spend.

I collect customer feedback through surveys and direct conversations, ensuring I understand their experience fully. I relay this feedback to relevant teams, advocating for changes that align with customer preferences and ultimately benefit retention.

The most rewarding aspect is helping customers see the ongoing value of our solutions and playing a part in their success. It’s fulfilling to build relationships that lead to long-term partnerships.

I utilize CRM tools to categorize accounts based on priority and potential risk. By scheduling regular check-ins and using reminders, I ensure that I allocate appropriate time to each account while maintaining a clear overview of my workload.

Effective negotiation is built on understanding the customer’s needs and leveraging that understanding to present a mutually beneficial solution. I focus on maintaining a positive tone, using active listening, and being open to compromise.

I admire DevSavant's commitment to innovation and excellence in technology. I believe my skills and passion for customer success align perfectly with your values, and I'm excited about the opportunity to make a meaningful contribution to your team.