Network Security Administrator II - Firewall Specialist

The Network Security Administrator II - Firewall Specialist at Digital Hands is primarily responsible for a wide range of firewall management tasks, including daily administration, rule deployments, and ensuring hardware/software refresh activities. They conduct analyses to identify issues, support customer implementations, and engage with vendor support, ensuring that our clients' security needs are met effectively.

Candidates for the Network Security Administrator II - Firewall Specialist position at Digital Hands should possess a Bachelor's degree in computer science or a related field, with at least 2 years of experience in Security Administration, preferably within an MSSP environment. Additionally, 5 years of hands-on experience with various firewall products, including Palo Alto and Fortinet, is essential.

The Network Security Administrator II - Firewall Specialist works in a dynamic and fast-paced environment within the Digital Hands Security Operations Center (SOC). Here, they collaborate with a talented team to manage and safeguard enterprise-class customer data against cyber threats.

As a Network Security Administrator II - Firewall Specialist at Digital Hands, you will play a pivotal role in delivering on our mission to provide secure and productive technology services by monitoring networks, optimizing security postures, and ensuring compliance with security protocols—all crucial for maintaining the confidentiality, integrity, and availability of our customers' information.

Hands-on experience with firewall technologies is crucial for the Network Security Administrator II at Digital Hands because it empowers the specialist to effectively monitor, maintain, and optimize firewall operations, address emerging security threats, and ensure that the organization's network remains secure from vulnerabilities and attacks.

When answering this question, provide specific details about the projects you've worked on involving Palo Alto and Fortinet, emphasizing your role in installation, configuration, and maintenance. Discuss how you’ve implemented policies and resolved security incidents to showcase your hands-on expertise.

In responding, describe your systematic approach to troubleshooting, such as starting with a review of the current policy settings, analyzing logs for anomalies, and implementing tests to replicate the issue, ultimately leading to a resolution. Highlight any tools you've used and the outcomes of your process.

Outline your proactive strategies for maintaining security, including implementing strict firewall rules, conducting vulnerability assessments, and staying updated on emerging threats. Mention your dedication to customer communication and how you adapt strategies based on their unique security needs.

Discuss your methods for keeping informed, such as attending conferences, participating in webinars, and consuming industry publications. Highlight any relevant communities or networks you’re part of and how this knowledge translates into your work at Digital Hands.

In your answer, share a specific example where you identified a security gap, proposed an improvement, and successfully rolled it out, including the collaboration involved and measurable outcomes. This shows your analytical skills and team-oriented mindset.

Emphasize your support for multi-layered security, noting that it helps protect against various cyber threats by combining multiple security measures. You may want to discuss how you've integrated firewalls with other security protocols in your previous roles to enhance overall security posture.

Stress the importance of collaborative problem-solving in your response. Discuss how you encourage open communication, facilitate discussions to weigh different viewpoints, and mediate to reach a consensus that aligns with both security objectives and team dynamics.

Share specific experiences where you've contributed to or developed SOPs, emphasizing how these documents improve consistency and compliance in security protocols. Discuss any particular methodologies you've employed to ensure inclusivity of all relevant technical aspects.

Describe your method for prioritizing tasks, mentioning how you evaluate risk levels, align responsibilities with team goals, and focus on high-impact areas first. Discuss any experience using project management tools or frameworks to streamline productivity.

Illustrate your involvement in incident response by detailing your responsibilities in the detection, containment, and remediation stages. Mention how you document incidents and share learnings with the team to prevent future occurrences, showcasing your proactive engagement.