Customer Service Rep(02565) - 985 N Shadeland Ave

As a Customer Service Representative (CSR) at RPM Pizza, you are the face of our restaurant and engage with customers, taking orders and ensuring a positive dining experience. Your role is vital in upholding our brand image and providing excellent service in our communities.

To qualify for the Customer Service Rep position at RPM Pizza, you need to be at least 16 years old (with a work permit if required), possess strong communication skills, and have a positive attitude. Basic math skills for handling cash and the ability to lift up to 25 pounds are also necessary.

At RPM Pizza, Customer Service Representatives enjoy a variety of benefits, including flexible work hours, product discounts, medical, dental, and vision insurance after averaging 30 hours weekly, a 401K program, and opportunities for development through RPM Pizza College.

You can apply for the Customer Service Rep position at RPM Pizza by visiting jobs.dominos.com, where you can find the entry form and submit your application for our Indianapolis location on 985 N Shadeland Ave.

The work environment for a Customer Service Rep at RPM Pizza is exciting and dynamic. You'll be part of a fun team that encourages professionalism and teamwork while engaging with customers and making their experiences memorable.

RPM Pizza provides comprehensive training programs for new Customer Service Representatives to ensure they are well-prepared for their roles. There are various modules including customer service skills, order taking, and operational training to set you up for success.

The Customer Service Rep position at RPM Pizza is variable hourly, providing you with a flexible schedule. Hours can vary week to week, allowing you to balance work with other commitments while earning competitive pay.

Handling a difficult customer requires patience and understanding. A good approach is to listen actively to their concerns, acknowledge their feelings, and work towards a solution while maintaining professionalism and a positive demeanor.

In a busy environment like RPM Pizza, prioritizing tasks effectively is crucial. I focus on customer requests first while ensuring cleanliness and efficiency in order-taking. I use time management skills to ensure every customer feels attended to.

In a previous role, I encountered an unhappy customer due to a wrong order. I actively listened to their complaint, apologized sincerely, and offered to remake their order for free. This turns a negative experience into a positive one and builds customer loyalty.

I am excited to work at RPM Pizza because I'm passionate about providing excellent customer service. I admire RPM's commitment to fostering a fun work environment and empowering team members to grow professionally.

To maintain a positive atmosphere, I would engage with my colleagues, share smiles and humor, and remember the importance of teamwork. I believe that positivity is contagious and can greatly enhance the overall customer experience.

The key to excellent customer service is genuine care for the customer. Being attentive to their needs, communicating effectively, and ensuring they feel valued leads to a highly satisfied customer base.

On busy days, I focus on staying organized and maintaining a calm demeanor. I prioritize tasks efficiently, learn to delegate when possible, and remind myself to take deep breaths to manage stress levels effectively.

In a prior role, our team faced high volume on a holiday. We communicated clearly, dividing tasks and supporting each other, which led to seamless operations, maintained customer satisfaction, and even positive feedback from management.

I understand that RPM Pizza values teamwork, customer satisfaction, community involvement, and individual growth. Their family-oriented focus makes it a great work environment where employees can thrive and succeed together.

I can contribute to the team culture at RPM Pizza by bringing a positive attitude, actively engaging with my coworkers and customers, and always looking for opportunities to lend a hand and support my team during peak times.