Customer Service Rep(05213) - 3737 Jefferson Hwy

As a Customer Service Representative at RPM Pizza, you play a vital role in creating smiles by providing excellent customer service, taking orders, and ensuring a clean and welcoming environment. You will interact with customers, helping to make their lives easier and more enjoyable!

To qualify for the Customer Service Representative position at RPM Pizza, you must be at least 16 years old, possess strong communication skills, and have a positive attitude. Basic math skills are also needed for handling cash transactions. A willingness to learn is a must!

RPM Pizza offers world-class training programs that equip new Customer Service Representatives with the skills and knowledge they need to succeed. This training covers everything from order-taking and customer interaction to using advanced equipment in-store.

Yes, RPM Pizza values talent and provides opportunities for career advancement. Customer Service Representatives can participate in RPM Pizza College, which helps develop skills necessary for progressing within the company and even potentially owning a store!

Customer Service Representatives at RPM Pizza enjoy competitive pay, flexible working hours, product discounts, and, for those working an average of 30 hours a week, benefits such as medical, dental, and vision insurance, as well as a 401K program.

You can apply for the Customer Service Representative position at RPM Pizza online through the company’s designated job application portal. Make sure to complete all necessary steps to ensure your application is successful!

The work environment at RPM Pizza is fun, dynamic, and diverse. As a Customer Service Representative, you'll find yourself in a lively atmosphere where teamwork is key, creating a sense of camaraderie and making the job enjoyable!

When faced with a difficult customer, it’s important to remain calm and listen actively to their concerns. Acknowledge their feelings, show empathy, and strive to find a resolution that leaves them satisfied, demonstrating your commitment to excellent service.

To manage time effectively during busy shifts, I prioritize tasks based on urgency and customer flow, utilizing time blocking techniques and remaining flexible to adapt to changing situations. Keeping organized is key to providing great service.

Certainly! One time, I went out of my way to ensure a customer's special request was met, despite challenges. By actively communicating and following up, they left with a smile, which reinforced my passion for exceptional service.

The most important qualities for a successful Customer Service Representative include strong communication skills, a positive attitude, the ability to listen actively, and problem-solving skills. These help in efficiently addressing customer needs.

To stay motivated during repetitive tasks, I like to focus on the impact of my work, such as the joy it brings customers, and I set small goals within the task. This keeps the experience engaging and fulfilling.

RPM Pizza is deeply committed to giving back to the community, partnering with local organizations and making donations. Understanding and appreciating this mission will help me align my work with the company's values.

In a fast-paced environment, I approach teamwork by fostering open communication and offering support to my colleagues. This helps us work more effectively together, ensuring we meet our goals while providing great customer service.

RPM Pizza stands out through its family-owned values, commitment to quality, and innovative use of technology, which enhances both the customer and employee experience, ensuring we always provide top-notch service.

To maintain high standards of cleanliness, I’d regularly check workspaces, adhere to sanitation protocols, and encourage teamwork to keep the environment spotless. Cleanliness is vital to customer satisfaction.

In this role, I hope to enhance my customer service skills, build lasting relationships with customers, and contribute positively to the RPM Pizza team. Ultimately, I want to deliver outstanding experiences that become cherished memories for our customers.