Customer Service Rep(05394) - 7685 Moffett Rd

As a Customer Service Representative at RPM Pizza, you’ll be responsible for interacting with customers, taking orders, and providing excellent service. Your role is essential in creating a friendly and fun environment, as you represent the Domino’s brand in all customer interactions.

To be successful as a Customer Service Rep at RPM Pizza, you'll need strong communication skills, a positive attitude, and basic math knowledge for handling transactions. Being outgoing and able to work in a fast-paced environment is also crucial.

Customer Service Reps at RPM Pizza enjoy variable hourly pay, flexible working hours, and great product discounts. Additionally, after averaging 30 hours per week, you'll be eligible for medical, dental, and vision insurance and can participate in a 401K program.

Yes! The Customer Service Rep position at RPM Pizza is often the first step toward owning your own Domino’s store. With opportunities for development through RPM Pizza College, there’s a clear path for growth.

The work culture at RPM Pizza is fun, supportive, and family-oriented. Employees are encouraged to be themselves while working in a diverse environment that values team building and community involvement.

Working hours for Customer Service Reps at RPM Pizza are flexible and can vary weekly. This allows for a balance between work and personal life, making it a suitable job for many lifestyles.

RPM Pizza provides comprehensive training programs for Customer Service Reps. This ‘world-class training’ ensures that you are well-prepared to effectively handle customer interactions and provide excellent service.

When addressing a difficult customer, it’s important to remain calm and empathetic. Listen to their concerns without interrupting, and reassure them you’re there to help. Use your problem-solving skills to find a solution and turn their experience around.

Excellent customer service means going above and beyond to meet the needs of customers. It involves creating a positive experience, being friendly and approachable, and ensuring that customers feel valued and heard.

Certainly! In a bustling environment, multitasking is key. For instance, during a peak service time, I effectively took orders while ensuring the team kept the store clean, demonstrating good organizational skills and maintaining an upbeat attitude.

I’m excited about the opportunity to work at RPM Pizza due to its strong commitment to community and team development. I admire the brand’s reputation and look forward to being part of a team that prioritizes customer satisfaction and personal growth.

During busy hours, I prioritize tasks by focusing on immediate customer needs first, such as taking orders or addressing questions. Following that, I ensure the operational side remains functional, like keeping the work area tidy and organized.

A good team player communicates effectively, demonstrates reliability, and helps others. It’s important to support your teammates while also understanding that collaboration leads to greater customer satisfaction.

I would focus on personalizing interactions and being proactive in anticipating customer needs. Regular training and feedback from customers can also help improve service quality and create a more enjoyable environment.

If I made a mistake in an order, I would immediately acknowledge it and sincerely apologize to the customer. I’d then make it right by offering a replacement or another solution to ensure their satisfaction.

I handle stress by staying organized and keeping a positive mindset. I focus on one task at a time, take deep breaths when needed, and communicate with my team to maintain a supportive atmosphere.

RPM Pizza has been a leading Domino’s franchise for over 40 years, focusing on providing excellent customer service and community engagement. Its mission includes not only delivering quality pizza but also fostering a positive environment for both customers and employees.