Customer Service Rep(05917) - 917 Memorial Blvd

As a Customer Service Representative at RPM Pizza, your primary role is to ensure customers have a delightful experience. You'll take orders, create smiles, and uphold the brand's image while maintaining a clean environment. Your interactions can make a significant difference in our customers’ day.

To apply for the Customer Service Rep position at RPM Pizza, you must be at least 16 years old and possess a willingness to learn. Strong communication skills, basic math skills, and an upbeat attitude are essential to thrive in this role.

Customer Service Reps at RPM Pizza enjoy flexible work hours, which vary by week. This flexibility allows you to balance work with personal commitments while participating in a fun work environment.

RPM Pizza provides competitive pay, flexible work hours, valuable discounts, and opportunities for advancement. If you average 30 or more hours per week, medical, dental, and vision insurance are also available, alongside a 401K program.

Absolutely! At RPM Pizza, being a Customer Service Rep is often the first step towards owning your own Domino's store. We promote growth through training programs and team-building opportunities to help you develop essential skills.

To apply for the Customer Service Rep position at RPM Pizza, you'll need to complete an application available on our jobs portal. Our hiring team will review your information, and if you're a fit, you can expect to be contacted for the next steps.

The training process for a Customer Service Rep at RPM Pizza is world-class! You'll participate in various training programs designed to equip you with the skills necessary for success in your role, ensuring you're a confident and capable member of our team.

When addressing customer complaints, it's crucial to listen actively and empathize with their concerns. Acknowledge their feelings, assess the issue, and offer a solution to resolve it effectively. Demonstrating a positive attitude and ownership in problem-solving shows your commitment to excellent service.

Think of a specific situation where you went above and beyond for a customer. Detail the challenge you faced, how you approached it, and the positive outcome. Highlight your communication skills and willingness to help others, which are key traits for a Customer Service Rep at RPM Pizza.

A successful Customer Service Representative possesses strong communication skills, an upbeat attitude, and the ability to multitask effectively. Being adaptable, understanding situations from the customer's perspective, and a willingness to learn makes one excel in this role at RPM Pizza.

In a busy environment like RPM Pizza, managing time effectively means prioritizing tasks, setting goals for each shift, and remaining calm under pressure. Use tools like checklists to stay organized and ensure all tasks are completed efficiently.

Creating a positive customer experience involves being warm and welcoming, actively listening, and responding promptly to needs. Using a genuine tone and showing enthusiasm can help make every interaction memorable.

Maintaining cleanliness and organization is vital in a fast-paced environment. I routinely check my workspace, follow health and safety guidelines, and encourage team members to do the same. This practice helps to provide a welcoming environment for both customers and team members at RPM Pizza.

If faced with a question I don't have the answer to, I would handle it by admitting I need to check and assuring the customer that I will find the information. Then, I would consult a colleague or a resource before relaying the accurate answer to the customer.

When dealing with difficult customers, I maintain my composure. I listen attentively, validate their feelings, and work to understand the issue before expressing my commitment to addressing their concerns. This often diffuses negative situations and leads to resolutions.

Express your enthusiasm for working at RPM Pizza by highlighting its long-standing reputation and community involvement. Mention your desire to contribute to a team that values customer service and aims to create smiles, aligning your personal goals with the company’s mission.

Share your perspective on the rewarding aspects of customer service, such as making a positive difference in someone’s day, learning from interactions, and building relationships with customers. This demonstrates your passion for the role of Customer Service Representative at RPM Pizza.