Customer Service Rep(06631) - 900 Harvey Rd Ste #6

A Customer Service Rep at MAC Pizza is responsible for handling incoming calls, providing customers with excellent service and information about our pizza menu and promotions. Your role is essential as you set the tone for each customer’s experience.

The main qualifications for the Customer Service Rep position at MAC Pizza include a friendly demeanor, a positive attitude, and a willingness to learn. No previous experience is necessary; however, a passion for great customer service is essential.

To apply for the Customer Service Rep position at MAC Pizza, you can visit our careers page where you can view current openings and submit your application online. We look forward to meeting you!

MAC Pizza offers flexible working hours for Customer Service Reps, which can vary based on store needs and your availability. This flexibility allows you to balance work with other commitments.

Yes! MAC Pizza provides comprehensive training for all Customer Service Reps. You'll learn about our computer systems and will be guided through the process of providing top-notch customer service, ensuring you're confident in your role.

At MAC Pizza, Customer Service Reps have numerous opportunities for advancement. As you gain experience and demonstrate your skills, you can move into supervisory or managerial positions within the company.

Working at MAC Pizza offers a fun, family-like atmosphere where employees are valued and supported. You’ll be part of a passionate team dedicated to providing excellent service, and there are steady opportunities for growth within the company.

When dealing with a difficult customer, it’s essential to remain calm and listen actively. Empathize with their situation and work towards a solution that satisfies both the customer’s needs and the company’s policies.

The most important quality for a Customer Service Rep is a positive and friendly attitude. It's crucial to create an inviting atmosphere and to make customers feel valued during their interactions.

When discussing previous customer service experience, focus on specific roles where you interacted with customers. Highlight your ability to resolve issues and your commitment to providing a great service experience.

Prioritizing tasks during busy shifts involves staying organized and focused. I would handle customer inquiries first, ensuring they feel valued, while also managing calls efficiently to meet service expectations.

To manage high volume customer requests, I use effective time management strategies, such as focusing on one task at a time and maintaining open communication. This way, customers remain informed, and their requests are processed more efficiently.

I want to work as a Customer Service Rep at MAC Pizza because I am passionate about providing excellent customer service and being part of a supportive team. I admire MAC Pizza’s strong focus on community and quality.

Contributing to team success as a Customer Service Rep involves collaborating with colleagues, sharing insights, and supporting one another during busy times, which enhances the overall customer experience.

Being familiar with point-of-sale systems, customer relationship management software, and communication tools can significantly assist a Customer Service Rep. Mention any specific tools if applicable.

I stay motivated during busy workdays by keeping a positive mindset, setting small, achievable goals throughout my shift, and reminding myself of the impact that excellent service has on our customers.

If I made an error while taking a customer's order, I would immediately acknowledge the mistake, apologize sincerely, and quickly correct it to ensure the customer remains satisfied. Transparency is key in maintaining trust.