Account Manager - Restaurants

As an Account Manager - Restaurants at DoorDash, your primary responsibilities include managing a portfolio of over 200 restaurant partners, making outbound calls to upsell DoorDash products, advising on marketing strategies, and conducting quarterly business reviews to assess and improve partnerships. You'll work closely with restaurant owners, addressing their needs and ensuring their overall satisfaction.

To be considered for the Account Manager - Restaurants position at DoorDash, candidates should have at least 1 year of client-facing sales experience, a background in outbound sales, and familiarity with business operations. Proficiency in Salesforce or similar CRM tools, as well as intermediate skills in Google Sheets or Microsoft Excel, are also required.

Success for an Account Manager - Restaurants at DoorDash is typically measured by key performance indicators (KPIs) such as customer satisfaction scores, retention rates, upsell achievements, and the overall growth of restaurant revenues. Regular business reviews help assess performance and highlight areas for improvement.

The work environment for an Account Manager - Restaurants at DoorDash is hybrid, combining both remote work and in-office collaborations in Tempe, AZ or Chicago, IL. This setup allows for flexibility while also fostering teamwork through periodic in-person meetings and training sessions. Effective communication is key in this dynamic role.

Career growth for an Account Manager - Restaurants at DoorDash is robust, with opportunities to advance into senior account management or specialized roles within the sales or operations teams. The emphasis on employee development and performance, alongside a culture that encourages innovation, supports long-term career progression.

In your response, emphasize previous roles where you handled client accounts, your methods of ensuring client satisfaction, and how you adapted strategies to meet specific needs. Highlight measurable successes, if possible.

Discuss techniques you've utilized in past sales roles, such as understanding customer needs through relationship-building, offering personalized solutions, and presenting data-driven insights that showcase the value of additional products to interested merchants.

Explain your strategy in developing strong client relationships. Focus on listening actively, being responsive to their needs, and providing ongoing support or value through regular communication and tailored solutions.

Share a specific example where you identified a problem, outline the steps you took to resolve it, and highlight the positive result for the client. This demonstrates your problem-solving skills and commitment to client satisfaction.

Discuss relevant metrics such as churn rate, customer satisfaction scores, upsell figures, and revenue growth. Explain how these metrics inform your strategy and influence your decisions.

Talk about your approach to managing tough conversations, such as staying calm, empathizing with the client’s concerns, and working collaboratively to find a resolution. Highlight a successful resolution to demonstrate your conflict resolution skills.

Communication is crucial in account management. Discuss its importance in building trust, understanding client needs, and providing timely updates or feedback. Highlight your communication style and how it positively impacts client relationships.

Describe your method for prioritizing tasks based on urgency and importance. Talk about the tools or techniques you use, such as to-do lists or project management software, to stay organized and meet deadlines effectively.

Share your familiarity with Salesforce or alternative CRM systems, emphasizing how you've leveraged these tools to manage accounts, track interactions, and analyze data to improve client relationships and sales strategies.

Express your enthusiasm for both the role and the company, tying in your passion for supporting local businesses and your aligned values with DoorDash’s mission to empower local economies. Share how your skills can contribute to their success.