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Shift Lead - Wellswood - job 1 of 2

DoorDash's DashMart is looking for a motivated Shift Lead to manage day-to-day operations in a fast-paced fulfillment center.

Skills

  • Leadership skills
  • Customer service orientation
  • Physical stamina
  • Inventory management

Responsibilities

  • Take ownership of assigned shifts including warehouse and kitchen processes.
  • Ensure customer orders are delivered accurately and efficiently.
  • Guide Operations Associates ensuring safety and productivity.
  • Contribute ideas to improve quality and customer experience.

Education

  • High school diploma or GED equivalent

Benefits

  • Competitive pay
  • Paid time off (PTO) and sick leave
  • Health benefits from Day 1
  • 401k match
  • Gym membership reimbursement
  • Career advancement opportunities
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$19 / YEARLY (est.)
min
max
$19K
$19K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Shift Lead - Wellswood, DoorDash USA

As a Shift Lead at Wellswood in Tampa, FL, you will play a pivotal role in ensuring the smooth operation of the DashMart, a vital local-fulfillment center under the DoorDash umbrella. This position isn’t just about managing shifts; it’s about ownership. You’ll be responsible for the day-to-day workings of the store and the kitchen, overseeing inventory management, training team members, and ensuring that every order is fulfilled to perfection. In this fast-paced environment, you’ll be leading a team of Operations Associates, motivating them through their shifts while maintaining a focus on safety and quality. Your hands-on approach will make a real impact on both team morale and customer satisfaction as you troubleshoot any issues that might arise during the shift. If you’re someone who thrives in dynamic settings and believes in the ethos of “One Team One Fight,” this role is perfect for you! Your organizational skills will be put to the test as you maintain the highest standards of inventory and equipment management, whilst making sure our customers receive the best possible service. What’s great about this position at DashMart? You’ll be given ample opportunities to bring new ideas to the table, enhancing our operations and customer experience. And with benefits that start on Day 1, including competitive pay and health insurance, this isn’t just a job—it’s a chance to take your career to the next level with a company that values its employees.

Frequently Asked Questions (FAQs) for Shift Lead - Wellswood Role at DoorDash USA
What are the primary responsibilities of a Shift Lead at Wellswood?

As a Shift Lead at Wellswood, your primary responsibilities will include overseeing operations within the DashMart, managing team members for effective shift execution, maintaining inventory, ensuring safety standards are met, and delivering top-notch customer service. You’ll also be accountable for training and motivating staff while making valuable contributions to improve overall operations.

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What experience is required to become a Shift Lead at Wellswood?

To be considered for the Shift Lead position at Wellswood, candidates should have a proven track record in food and beverage, warehouse, or retail environments. Prior leadership experience is a plus, along with the ability to engage positively with both team members and customers. Flexibility in scheduling is also essential for success.

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What skills are essential for a Shift Lead at DoorDash's Wellswood?

Essential skills for a Shift Lead at DoorDash’s Wellswood include strong organizational and communication skills, the ability to work well under pressure, and a customer-focused mindset. Applicants should also be proficient in Google Docs and Sheets, capable of lifting up to 50 lbs, and excited to lead a dynamic team in a fast-paced environment.

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How does DoorDash support career development for Shift Leads at Wellswood?

DoorDash supports career development for Shift Leads at Wellswood by offering career advancement opportunities, hands-on training, and a performance review system that enables pay increases based on merit. As part of a rapidly growing company, you’ll have numerous chances to develop your skills and potentially move into higher leadership roles.

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What are the benefits of working as a Shift Lead at DoorDash's DashMart in Wellswood?

Working as a Shift Lead at DoorDash’s DashMart in Wellswood comes with a comprehensive benefits package that includes competitive pay, health benefits starting on Day 1, paid time off, a 401k match, and a gym membership reimbursement. Employees also enjoy a DashPass subscription, career advancement opportunities, and a supportive company culture.

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Common Interview Questions for Shift Lead - Wellswood
Can you describe your experience in food, beverage, or retail environments as it relates to the Shift Lead position?

When answering, highlight specific roles you've held in food, beverage, or retail. Discuss any leadership experience, the types of environments you’ve worked in, and how those positions have prepared you for the responsibilities of a Shift Lead, such as managing inventory and ensuring customer satisfaction.

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How do you ensure safety and cleanliness in the workplace?

Explain your approach to maintaining safety and cleanliness standards, such as conducting regular checks, training team members, and adhering to company protocols. Provide examples from past experiences where you successfully implemented safety measures or resolved issues related to workplace safety.

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What strategies do you use to motivate your team during busy shifts?

Discuss specific motivational strategies you employ, such as setting clear goals, offering positive feedback, and creating a team-oriented environment. Share how you’ve effectively led teams in challenging situations and kept morale high.

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Describe a time when you contributed a new idea to improve operations.

Present a concrete example of an improvement you proposed or implemented in a previous position. Explain how you recognized the need for change, developed the idea, and the positive impact it had on the operations or customer experience.

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How do you handle conflicts between team members?

Describe your conflict resolution style, emphasizing communication, diplomacy, and sensitivity. Provide an example of a specific conflict you've resolved, outlining how you addressed the issue and what the outcome was.

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What would you do if a customer expressed dissatisfaction with their order?

Outline your approach to customer service by first actively listening to the customer, empathizing with their situation, and then taking actionable steps to resolve the issue. Highlight your commitment to delivering quality service and making things right.

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How do you prioritize tasks during a busy shift?

Share your method for prioritizing tasks effectively, such as assessing immediate operational needs, delegating tasks to team members, and ensuring critical tasks are completed first. Discuss any tools or systems you use for task management.

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What experiences do you have with inventory management?

Discuss your relevant experiences with inventory management processes, such as tracking stock levels, conducting audits, and implementing inventory control measures. Highlight the importance of accuracy and efficiency in this role.

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How do you ensure effective communication with your team?

Explain your communication strategies, such as holding regular team meetings, using collaborative tools, and being approachable. Give examples of how effective communication has led to improved performance and team cohesion in your previous roles.

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What makes you excited about the Shift Lead role at Wellswood?

Share your enthusiasm for the role by mentioning specific aspects you find appealing, such as the opportunity to lead a team, the fast-paced environment, and the chance to contribute to customer satisfaction. Connect your interests and career goals to the position you're applying for.

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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.

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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$19/yr - $19/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 10, 2024

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