Strategic Partner Manager II - job 4 of 4

As a Strategic Partner Manager II at DoorDash, your main responsibilities include managing relationships with merchant partners, advising on upsell opportunities, conducting quarterly business reviews, and using data to optimize their operations for better sales performance. Your focus on customer success will help in building strong, long-lasting partnerships that drive engagement and growth.

To qualify as a Strategic Partner Manager II at DoorDash, candidates should have a minimum of three years of experience in account management or a related post-sales role. Strong analytical skills, proficiency in Google Suite and sales tools like Salesforce, and the ability to empathize with customer needs are crucial for success in this role.

Essential skills for a Strategic Partner Manager II at DoorDash include strong analytical abilities for interpreting data and creating tailored business reviews, excellent project management skills for aligning cross-functional teams, and the acumen to navigate sales tools. Additionally, a merchant-first mindset that focuses on enhancing customer satisfaction is vital.

The Strategic Partner Manager II plays a key role in DoorDash's growth by upselling services, minimizing churn, and maximizing the potential of each merchant partnership. By analyzing operational effectiveness and providing customized solutions, this position directly influences revenue growth and customer retention.

A typical day for a Strategic Partner Manager II at DoorDash involves meetings with merchant partners to discuss business metrics, analyzing data to create actionable insights, planning and conducting quarterly business reviews, and collaborating with internal teams to ensure partners are achieving their goals. The role is dynamic, combining in-office collaboration, travel, and remote work.

Focus on your passion for building partnerships and making an impact in the local economy. Discuss how DoorDash's mission aligns with your values and your excitement to help merchant partners thrive.

Showcase your problem-solving skills by sharing a specific example where you listened to the customer's concerns, empathized with their situation, and found a satisfactory resolution that maintained the partnership.

Talk about specific analytical tools and methodologies you've used in the past. Cite examples of how your analyses have led to actionable insights or recommendations that benefited previous clients or projects.

Emphasize your organizational skills and ability to balance competing priorities by discussing a method you use, like categorizing tasks by urgency and importance, to ensure you meet all client needs effectively.

Discuss how you identify opportunities for upselling by understanding client needs, aligning solutions to those needs, and highlighting the value addition to their business, thereby increasing their trust and loyalty.

Provide a detailed example showcasing how your insights or recommendations led to measurable improvements in a partner's performance, emphasizing your role in the changes implemented.

Talk about your approach to regular check-ins, providing ongoing support, and being proactive in seeking feedback to enhance the partnership experience and address any concerns before they escalate.

Explain how you facilitate communication among various teams, set clear expectations, and use project management skills to ensure everyone is working toward the same objectives in support of a partner's goals.

Mention specific tools such as Salesforce and Google Suite and explain how each aids in managing your accounts efficiently, aiding in data analysis, and enhancing communications with your partners.

Express the importance of understanding customer needs, being responsive, and providing tailored solutions that not only meet but exceed those needs to ensure satisfaction and long-term loyalty.