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Health Services Professional (HSP) - job 2 of 2

Company Description

Dungarvin assists people with intellectual disabilities, developmental disabilities, physical disabilities, autism and/or mental health diagnosis in a variety of programs with a focus on person centered practices. We encourage people served to explore their dreams while our employees provide support in making meaningful decisions and providing active treatment at each opportunity.

Perks/Benefits:

  • Medical, Vision and Dental Insurance for FT employees
  • Supplemental Insurance
  • Flex Spending and HSA Accounts for FT employees
  • Pet Insurance
  • Life Insurance
  • 401 K plan with 3% employer match at one year of services
  • Paid Time Off accrual - employees who work 40 hours in a 2-week period
  • PTO Donation
  • Growth and Development Opportunities
  • Employee Referral Program
  • Scheduled pay increases
  • Employee Assistance Program
  • Mileage reimbursement
  • Job mobility options within Dungarvin 15 states of services
  • T-Mobile, Verizon, Dell, and other National Brand Discounts
  • Pay Active- access to 50% of your pay before payday 
  • Dedicated training department with paid training

Job Description

What You Get To Do:

As the Health Services Professional (HSP) your primary role is anything related to medical supports of participants in our programs.  This includes, but is not limited to: 

  • Ensure routine and non-routine medical appointments are scheduled to uphold the health and safety of participants. 
  • Assist individuals to medical appointments. 
  • Ensure medical paperwork is processed and documentation is put in electronic records. 
  • Ensure any needed follow up to medical appointments is scheduled and completed.  Check in medications.
  • Deliver medications to homes on a routine basis. 
  • Be primary point of contact with participant’s medical providers and facilitate sharing of information from medical providers to staff and teams. 
  • Ensure medical supports are compliant with Kentucky regulations. 

Hours:

  • Hours are generally Monday through Friday (8:00am - 4:00pm); however;  must be flexible to accommodate participants, staff, and home needs.

    This position assists with taking calls after hours.

Why This Role:

  • Personal fulfillment, a meaningful career, and the chance to make a difference.
  • Positively impact someone’s life. 
  • Gain health care experience to further your career.
  • Reliable work schedule.
  • Varied day-to-day experiences; no two days are the same

Qualifications

What Makes You A Great Fit:

  • Experience working with individuals with developmental/intellectual disabilities
  • Person-centered, patient, and kind
  • Dependable, adaptable, flexible
  • Observant and detail oriented
  • Positive role-model for others and able to work on a team
  • Committed to creating a respectful and collaborative environment
  • Computer skills for documentation
  • 18 years or older

 

Additional Information

 At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.

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Average salary estimate

$50000 / YEARLY (est.)
min
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$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Health Services Professional (HSP), Dungarvin

As a Health Services Professional (HSP) at Dungarvin in Lexington, KY, you'll embark on a fulfilling journey where your efforts directly enhance the lives of individuals with intellectual and developmental disabilities. Your core mission will revolve around ensuring medical supports are efficiently provided, which entails scheduling both routine and non-routine medical appointments for participants, assisting them to those appointments, and maintaining meticulous electronic records of medical documentation. In this pivotal role, you will act as the primary liaison between participants and their medical providers, ensuring that vital information flows seamlessly between all parties. Flexibility is key, as you may need to accommodate varying schedules, and some after-hours support might be required. While the weekdays typically run from 8:00 AM to 4:00 PM, you’ll enjoy a varied experience that keeps each day fresh and engaging. Working here isn't just about responsibilities; it's about making a real difference in someone’s life, offering them the support they need while also paving the way for your professional growth in healthcare. At Dungarvin, you’ll find a company that values its employees with numerous benefits such as comprehensive insurance, paid time off, a 401K plan with employer matching, and even a unique Employee Referral Program. We believe that when you thrive, the individuals we support thrive as well. Joining our dedicated team as an HSP means embracing the opportunity to positively impact someone's journey every day.

Frequently Asked Questions (FAQs) for Health Services Professional (HSP) Role at Dungarvin
What are the responsibilities of a Health Services Professional at Dungarvin?

As a Health Services Professional (HSP) at Dungarvin, your responsibilities include scheduling and facilitating medical appointments for participants, ensuring compliance with Kentucky regulations, processing medical paperwork, delivering medications, and acting as the point of contact between participants and their healthcare providers. This role is essential in ensuring the health and safety of those we serve.

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What qualifications do I need to become a Health Services Professional at Dungarvin?

To become a Health Services Professional (HSP) at Dungarvin, you'll need experience working with individuals with developmental and intellectual disabilities, a person-centered approach, and the ability to work collaboratively with a team. Additionally, you should possess good computer skills for documentation and be at least 18 years old.

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What benefits can I expect as a Health Services Professional at Dungarvin?

Dungarvin offers a competitive benefits package for Health Services Professionals, including medical, vision, and dental insurance, 401K with employer matching, paid time off, growth and development opportunities, and access to discounts from national brands. We also offer unique perks like pet insurance and mileage reimbursement.

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What is the work schedule for a Health Services Professional at Dungarvin?

The typical work schedule for a Health Services Professional (HSP) at Dungarvin is Monday through Friday, from 8:00 AM to 4:00 PM. However, flexibility is required to meet the needs of participants, which may include assisting with after-hours calls.

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How does Dungarvin promote diversity and inclusion within its workforce?

Dungarvin strongly emphasizes diversity and inclusion as core values. The organization fosters an inclusive culture that not only supports its employees but also the individuals we serve, ensuring a respectful and collaborative environment where everyone can thrive.

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Common Interview Questions for Health Services Professional (HSP)
What inspired you to pursue a role as a Health Services Professional?

When answering this question, share personal motivations that connect to the role, such as a desire to help individuals with disabilities live their best lives or a specific experience that ignited your passion for healthcare and support services.

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How do you handle stressful situations in a healthcare setting?

Provide examples of past situations where you effectively managed stress. Describe specific strategies you used, such as staying organized, prioritizing tasks, or relying on your team for support, showing your competency and ability to maintain calm under pressure.

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Can you explain your experience with managing medical paperwork?

Discuss your familiarity with medical documentation, including any systems or software you've used. Emphasize your attention to detail and organizational skills that help ensure accurate processing and tracking of important medical information.

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Describe a time when you had to advocate for a participant's medical needs.

Share a specific instance where you took the initiative to advocate for someone’s healthcare. Highlight your communication skills, understanding of their needs, and the positive outcome that resulted from your advocacy.

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What approaches do you use to build trust with participants?

Discuss your interpersonal skills and methods for establishing rapport, such as active listening, demonstrating empathy, and being patient. Share an experience that exemplifies how you’ve effectively built trust with participants in the past.

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How do you ensure compliance with healthcare regulations?

Outline your approach to staying informed about healthcare regulations, including any training or resources you utilize. Emphasize the importance of adhering to compliance standards in your day-to-day responsibilities as an HSP.

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What role does teamwork play in your work as a Health Services Professional?

Explain how you value teamwork and collaboration, providing examples of how you have successfully worked alongside medical staff, caregivers, and participants to deliver high-quality care and services.

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How do you prioritize the needs of multiple participants?

Discuss your organizational strategies for handling multiple priorities effectively. Highlight your ability to assess urgency and importance and how you balance providing support to each participant.

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What tools or software have you used for documentation in your previous roles?

Mention any specific software systems you’re familiar with for managing medical records. Discuss your adaptability to new technologies and your dedication to maintaining accurate documentation standards.

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How do you keep updated on best practices within the healthcare field?

Talk about your commitment to continuous learning, mentioning any training, workshops, or reading materials you engage with to stay abreast of developments and best practices within healthcare as a Health Services Professional.

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Mission Driven
Diversity of Opinions
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Collaboration over Competition
Take Risks
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Passion for Exploration
Customer-Centric
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Some Meals Provided
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Pet Friendly
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Respecting and Responding to the choices of people in need of supports. We believe each person has his or her own set of aspirations, goals, strengths, and dreams. Dungarvin works closely with each person, and people close to the individual, to d...

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Full-time, on-site
DATE POSTED
January 5, 2025

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