Solutions Consultant

As a Solutions Consultant at EDITED, you will be tasked with partnering with sales executives for impactful product demonstrations, crafting tailored solutions based on client needs, participating in smooth client onboarding, contributing insights to product development, and supporting customer success initiatives. Your role is crucial in showcasing the value of our AI-driven platform and ensuring our clients achieve their objectives.

To be considered for a Solutions Consultant role at EDITED, you should have a strong interest in the retail sector, ideally with experience in a retail head office. You must possess at least two years in a technical role, demonstrate proven success in delivering tailored product demos, and exhibit excellent communication skills. A customer-centric approach and a passion for data-driven decision-making are also essential.

A Solutions Consultant at EDITED facilitates client success by collaborating with various cross-functional teams to understand client needs thoroughly and craft solutions that ensure successful product adoption. By actively participating in client onboarding and providing necessary training, you play a significant role in helping clients to effectively utilize our platform, thereby driving business outcomes.

Essential skills for the Solutions Consultant role at EDITED include excellent presentation and communication abilities, commercial insight, a customer-centric mindset, and strong analytical thinking for data-driven decision-making. Adaptability and collaboration skills are also crucial as you will work with multiple teams and respond to evolving client needs.

The work culture for a Solutions Consultant at EDITED is dynamic, inclusive, and supportive, fostering creativity and collaboration. We value diversity and mutual respect, ensuring that every team member’s voice is heard. Our flexible working options, ranging from hybrid models to work-from-anywhere policies, promote work-life balance, allowing you to thrive both personally and professionally.

When answering this question, focus on specific examples from your past experience where you successfully delivered product demos. Highlight how you tailored these demonstrations to meet client needs, the feedback you received, and any results achieved, such as increased sales or improved client satisfaction.

Address this question by outlining your approach to understanding and empathizing with client objections. Provide examples of how you’ve addressed concerns professionally and effectively, turning objections into opportunities for further discussion and ultimately, successful sales.

In your response, discuss specific strategies or tools you’ve utilized to foster collaboration across teams, such as regular check-ins, shared project management tools, or effective communication channels. Highlight the importance of understanding and aligning team goals toward a common objective.

Share a detailed example where you played a critical role in a client’s onboarding process. Focus on the steps you took to ensure a smooth transition, the training you provided, and how your efforts led to a successful adoption of the product, possibly supported by client feedback.

In your answer, mention specific resources you engage with, such as industry reports, webinars, podcasts, or networking with professionals. Explain how this ongoing learning informs your approach as a Solutions Consultant at EDITED.

Articulate a structured approach where you first assess client needs through discovery calls or meetings, then collaboratively brainstorm solutions that align with both their objectives and your platform’s capabilities, emphasizing flexibility and adaptability.

Discuss key performance indicators (KPIs) such as user adoption rate, customer satisfaction scores, and return on investment (ROI). Elaborate on how you gather data, analyze results, and make recommendations for ongoing improvements.

Address this by highlighting the importance of clear communication, providing essential training, and being available for follow-ups. Sharing examples of how you proactively check in with clients post-onboarding could further illustrate your commitment to customer success.

Mention specific tools you’re familiar with, such as presentation software, and describe techniques like storytelling or data visualization that enhance your presentations. Share instances where these tools improved client engagement and understanding during product demonstrations.

Explain a thoughtful approach toward providing feedback, indicating that you base your insights on client interactions. Discuss how you prioritize objective, constructive feedback and collaborating with the product team to align on product improvements.