(track-and-trace system) Solution Business Analyst, TSCM-39665

As a Solution Business Analyst at ELEKS, you will define business needs and change drivers, manage customer expectations, and translate them into effective solutions. You'll be tasked with eliciting requirements through various techniques such as workshops and interviews, while also documenting and prioritizing detailed business requirements based on user needs. Another important aspect of your role will be to establish strong relationships with stakeholders and lead the BA team, conducting coaching and mentoring sessions for junior members.

To qualify for the Solution Business Analyst role at ELEKS, candidates should have a minimum of four years of business analysis experience, especially on large projects involving multiple team members. Familiarity with BPMN notation is beneficial, as is experience in the entertainment industry. Strong skills in negotiation, presentation, and process description tools are essential, along with excellent written and oral communication abilities in English.

The track-and-trace system project at ELEKS is significant because it will replace traditional paper excise stamps with an electronic tracking solution, enhancing accuracy and compliance in the industry. This innovative system ensures that all excise stamps are accounted for and reduces the risk of fraud, ultimately improving productivity and efficiency while providing a modern approach to regulatory requirements.

As a Solution Business Analyst at ELEKS, candidates should be proficient in using Microsoft applications like Word, Excel, and Outlook. The role also requires a strong capability in organizing and modeling business requirements, conducting effective stakeholder management, and employing various BA techniques and documentation methods. Additionally, skills in critical evaluation and the ability to adapt to changing project demands are essential for success.

The work environment at ELEKS is characterized by close collaboration with clients, challenging tasks that promote professional growth, and a dynamic team atmosphere with low bureaucracy. The company emphasizes team development and continuous improvement of business analysis practices, making it an excellent place for professional development and contributing to innovative projects that have a real impact.

When answering this question, focus on the specific techniques you've used, such as interviews and workshops. Be prepared to share examples of how these techniques helped gather and prioritize business requirements, showcasing your problem-solving and analytical skills.

Discuss your approach to stakeholder management, emphasizing communication and negotiation skills. Describe a particular situation where you had to balance conflicting needs and how you reached a consensus or solution that satisfied all parties involved.

Highlight the various documentation methods you are familiar with, such as use cases, user stories, or BPMN diagrams. Provide examples of documentation you've created and how it facilitated communication among stakeholders.

Explain your process for engaging with clients, including active listening, asking clarifying questions, and confirming your understanding. Share how this engagement leads to successful requirements gathering and relationship-building.

Share a specific example where you identified an inefficiency in a process. Describe the steps you took to analyze the situation, propose a solution, and implement changes, including the positive outcomes that resulted.

Discuss a challenging project scenario, elaborating on the obstacles you faced, such as resistance from stakeholders or unclear requirements. Highlight your strategies for overcoming these challenges, showcasing your adaptability and resilience.

Elaborate on your methods for mapping out stakeholders, understanding their needs, and maintaining open lines of communication. Provide examples of how effective stakeholder management has led to project success in your previous roles.

Emphasize the collaborative nature of business analysis and how working effectively within a team can lead to better solutions. Provide examples of how you have collaborated with other team members to achieve project goals.

Discuss your approach to gathering and evaluating data from different stakeholders and documentation. Illustrate how you reconcile conflicting information and ensure a comprehensive understanding of user needs.

Explain your methods for ensuring the accuracy and relevance of the requirements you document. This can include peer reviews, validation sessions with stakeholders, and incorporating feedback from testing phases.