Customer Experience Specialist (Seasonal)

We are seeking a Customer Experience Specialist for a temporary assignment to provide exceptional service and support to customers once they have purchased their Ember product(s). Your primary focus will be to assist customers in product set up, provide solutions to their questions, and deliver thorough follow up to ensure that each customer is fully satisfied. The Customer Experience Specialist will provide their product expertise to aid the customers in understanding how to use the technology and care for the product and accessories. This role will be remote in the United States. 

Responsibilities

• Utilize strong communication skills to engage in all aspects of customer communications
• Improve customer relations experience, create engaged customers, and facilitate organic growth
• Take ownership of customers’ issues and follow problems through to resolution
• Develop, track and report key customer relations performance measurements
• Provide feedback/suggestions to continuously improve the Ember support site
• Help build support content that customers will use for self-help
• Optimize customer response-times across all channels (email, chat, social, phone, etc.)
• Manage inbound sales opportunities for small-batch retail deals
• Contribute to building a brand and strong company culture
• Perform other job-related duties as required

• Excellent time management skills
• Ability to make decisions quickly
• Maintain superior customer service while troubleshooting
• Excellent written and verbal communication skills
• Ability to make customers feel comfortable as you work to find solutions
• Strong problem-solving skills
• Flexibility to work on evenings and weekends

Duration & Details

• Temporary assignment for 90 days
• This position is full-time, nonexempt, hourly
• Pay for this position is $20 per hour