Business Operations Manager - Cashalo/Empower

EMPOWER OVERVIEW

Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products: Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed.

This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech.

Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.

THE EMPOWER WAY

Great Expectations: We come up with bold, audacious goals for ourselves and go all out for impact

Owner Mindset: We give every employee latitude to act independently, make smart choices, and move the business forward

Spirited Debate: We love skeptics and seek counter opinions to challenge our personal assumptions and expand our view

Customer Obsession: We listen to understand, empathize, and create a memorable, rewarding experience for our community

Inclusive Collaboration: We believe diverse teams make the best decisions, and we strive to give diverse voices a seat at the table

No Jerks Allowed: We value our relationships and take the time to build trust and connection and communicate respectfully

WHAT EMPOWER OFFERS

Competitive salary

Generous equity package

Full healthcare benefits

Technology expense reimbursement

Virtual first environment

Cashalo, an Empower company and leading lending fintech in the Philippines, is seeking a Business Operations Manager to build out Empower’s analytical capabilities, identify opportunities to improve operational efficiency, and share strategic recommendations and data-based insights for products and programs critical to Empower’s growth, customer acquisition, and customer retention in the Philippines. You will partner closely with our leadership team to develop insights and execute impactful programs. Your insights will build the foundation for our scaled success as we bring new products to market and expand access to fair credit in the region.

This is a remote role with a preference for individuals in an Asia Pacific time zone (GMT +5-11). Occasional travel will be required for company onsites and market visits (minimum 4-6 times per year).

Key Responsibilities

• Build analytical tools: Surface data-based insights through dashboards, automated reporting, and presentations to inform critical decision-making; experience in SQL and Tableau is a strong plus

• Establish and monitor KPIs: Monitor day-to-day business, conduct data analysis to identify trends, patterns, and insights that inform business decision-making.

• Identify opportunities for automation and process improvement, work with the team to set up processes that allow us to keep scaling.

• Set strategic priorities: Partner with different teams to build business cases, refine product pricing, and develop incentive structures for our product.

• Wear multiple hats: Embrace the dynamic nature of our team at this exciting stage. Demonstrate versatility by willingly taking on a variety of tasks, contributing to the multifaceted growth of the team and the company.

• Lead cross-functional initiatives: Collaborate with cross-functional colleagues in Product, Data Science, Marketing, and Engineering.

Candidate Qualifications

• Based in an Asia Pacific time zone (GMT +5-11)

• Willingness to travel 1-2 times per quarter to Manila, and to company-wide onsites up to 2 times per year

• Minimum of 2+ years work experience in management consulting, startup operations, strategic finance, and/or investment banking

• Strong analytical abilities and comfort building and working with complex Excel models; SQL and Tableau experience are strongly preferred

• A get-it-done mindset; you’re resourceful and happy to roll up your sleeves and be in the weeds

• Experience delivering complex, cross-functional operational initiatives

• A interest in addressing complicated and impactful product & business problems

• Strong strategic thinking, problem solving, and logical structuring abilities

• Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction

• Excellent verbal and written communication skills

At Empower, we hire for people that push themselves to understand others and seek out ways to challenge their personal assumptions. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first. We are committed to building a diverse, inclusive, and equitable workspace where everyone (regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics) feels like they belong. Even if your experience doesn’t exactly match up to our job description, you should feel empowered to apply regardless!