Customer Service Representative - job 2 of 3

Overview

  Get on the fast track to a more rewarding career with Enterprise Rent A Car - A team that is committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At Enterprise, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Customer Service Representative provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

***THIS IS A FULLTIME POSITION (40 HOURS)***

This position is located at 1889 North Congress Ave. West Palm Beach, FL 33409

This position pays $16.50/ hour

Apart from religious observations, must be able to work the following schedule:

Sunday: OFF

Monday: 8am - 5pm

Tuesday: 8am - 5pm

Wednesday: OFF

Thursday: 8am - 5pm

Friday: 8am - 5pm

Saturday: 8:30am - 4pm

Responsibilities

• Respond appropriately to all customer inquiries and calls. Answer telephone and take messages accordingly. Direct incoming calls appropriately.
• Type reports and correspondence, copy and collate materials and receive, distribute and prepare mail.
• Establish and maintain centralized files; this may include such things as employee files, tracking vacation/sick time and time cards.
• Provide support on special projects such as title registration, fleet maintenance, maintenance tracking on vehicles, turn-back recording, etc., as required.
• Order supplies and forms to maintain adequate supplies; may include supplier, vendor and repair services contact. Maintain copy and fax machines.
• Cash control; handle cash and prepare deposits.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Must have a valid driver's license with no more than 2 moving violations within the last 3 years
• No drug or alcohol related convictions on driving record in the last 5 years
• Minimum 1 year experience handling basic customer service and office administration functions.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be willing to accept $16.50 an hour
• Must be willing to work posted schedule of: Sunday: OFF, Monday: 8am - 5pm, Tuesday: 8am - 5pm, Wednesday: OFF, Thursday: 8am - 5pm  Friday: 8am - 5pm, Saturday: 8:30am - 4pm