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Account Manager - Technology

Overview

We invite you to bring your experience and passion for selling complex solutions coupled with an understanding of applying geospatial technology to become an integral part of Esri’s Technology account team. We’re looking for an individual who is customer oriented and a collaborative team player who enjoys identifying and implementing strategies that will radically improve the challenges organizations face. You’ll work closely with a team that helps new and existing high technology and large services and consulting customers optimize and expand adoption of Esri technology, identify new areas of growth, and deliver expertise that helps deliver on their mission and vision.

At Esri, we are committed to our users and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion.

Responsibilities

  • Build relationships. Prospect, develop, and implement location strategies for organizations. Maintain a healthy pipeline of business growth opportunities for new and existing customers. Leverage social media and other avenues to build your professional network. Participate and present at trade shows, workshops, and seminars.
  • Understand our customers. Demonstrate industry knowledge and its relevance to the application of GIS. Identify key stakeholders and business drivers for an organization. Understand customer budgeting and acquisition processes. Use solution selling skills to understand the needs and business challenges of customers.
  • Learn and grow. Clearly articulate the strength and value of Esri technology as it relates to high technology and large services and consulting. Consistently conduct research and pursue professional development to anticipate customer needs.
  • Deliver results. Successfully execute the account management and sales processes for all opportunities. Use whiteboard sessions and other techniques to support visual storytelling and propose solutions that best meet the need of the customer.
  • Collaborate with your team. Leverage your domain knowledge when working with teams across Esri to define and execute account strategies. Be motivated and resourceful and take initiative to resolve issues.

Requirements

  • 3+ years of enterprise sales and/or relevant consulting or program management experience
  • Experience creating partnerships, and establishing yourself as a trusted advisor with customers
  • Understanding of account management, account planning and opportunity strategy creation
  • Demonstrated knowledge of GIS, complex solution selling, new technology trends and the ability to translate this into solutions for customers
  • Able to negotiate, present, and support visual storytelling across all levels of an organization
  • Ability to travel domestically or internationally 25-50% of the time
  • Bachelor’s in GIS, business administration, or a related field
  • Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

  • Understanding of GIS, Esri technology, high technology, large services and consulting as they relate to one another
  • Experience managing the sales life cycle
  • General knowledge of data science or spatial analysis and how it is used for problem solving and uncovering patterns and trends within organizations
  • Knowledge of industry fiscal year, budgeting, and procurement cycles
  • Master’s in GIS, business administration, or a related field

Questions about our interview process? We have answers.

#LI-KR1

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is
$83,200$143,520 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

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Average salary estimate

$113360 / YEARLY (est.)
min
max
$83200K
$143520K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Manager - Technology, Esri

Are you ready to take on an exciting role as an Account Manager - Technology at Esri in Philadelphia, PA? Here at Esri, we're looking for a dynamic individual who has a passion for selling innovative tech solutions and a deep understanding of geospatial technology. In this position, you'll become an essential part of our Technology account team, working alongside a collaborative and customer-oriented team dedicated to making a real impact. Your daily tasks will involve building relationships with high-tech organizations, developing strategic solutions that tackle their unique challenges, and showcasing the value of Esri’s technology. If you have enterprise sales experience and find joy in identifying customer needs, you'll thrive in our supportive culture that encourages your personal and professional growth. You’ll also travel occasionally, providing the perfect blend of workplace excitement and new adventures! Join us to help organizations optimize and expand their use of Esri technology, all while contributing to a mission that really matters. At Esri, we believe that the best work is done in an environment that nurtures creativity and collaboration, and we can’t wait to have you on board. Let's work together to create positive change with GIS technology and build a future that we can all be proud of!

Frequently Asked Questions (FAQs) for Account Manager - Technology Role at Esri
What is the role of an Account Manager - Technology at Esri?

As an Account Manager - Technology at Esri, you'll be responsible for managing relationships with high technology and large services and consulting customers. Your focus will be on developing strategies that help clients expand their use of Esri's geospatial technology, driving business growth, and delivering tailored solutions based on their challenges.

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What qualifications are needed for the Account Manager - Technology position at Esri?

To apply for the Account Manager - Technology role at Esri, candidates should have at least 3 years of experience in enterprise sales or relevant consulting. A bachelor’s degree in GIS, business administration, or a related field is required, along with a solid understanding of geospatial technology and the ability to establish trust with clients.

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How does Esri support its employees in the Account Manager - Technology role?

Esri is committed to supporting its employees through professional development, fostering a culture of collaboration and creativity. They offer industry-leading benefits, including competitive health plans and opportunities for growth, ensuring employees in the Account Manager - Technology position have the resources they need to succeed.

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What kind of partnerships will an Account Manager - Technology at Esri build?

In the Account Manager - Technology role at Esri, you will create strong partnerships with potential and existing clients, becoming a trusted advisor. You'll leverage your knowledge of GIS and industry trends to present solutions that align with customer needs, ensuring they achieve their own missions.

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What growth opportunities exist for an Account Manager - Technology at Esri?

An Account Manager - Technology at Esri has significant growth opportunities, both professionally and personally. The role allows for interaction with various stakeholders, the chance to expand industry knowledge, and offers the potential for career advancement within a company dedicated to nurturing talent.

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What travel requirements are expected for the Account Manager - Technology at Esri?

The Account Manager - Technology role at Esri requires some travel, approximately 25-50% of the time, which may involve domestic or international trips. This travel is essential for building client relationships and attending industry events where Esri showcases its innovative technology.

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What is the work culture like for an Account Manager - Technology at Esri?

The work culture for an Account Manager - Technology at Esri is one of encouragement, creativity, and collaboration. Employees are supported in their roles by a team-centric atmosphere that values diversity and promotes a sense of belonging, allowing for greater innovation and job satisfaction.

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Common Interview Questions for Account Manager - Technology
Can you describe your experience in enterprise sales relevant to the Account Manager - Technology position?

When discussing your enterprise sales experience, focus on quantifiable achievements, specific technologies sold, and customer relationships you've built. Highlight any strategies you used to close deals and how they can translate to success at Esri.

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How do you approach building relationships with new clients?

Explain the importance of understanding customer needs and how you actively listen. Discuss your techniques for establishing trust and providing tailored solutions, which are crucial for an Account Manager - Technology at Esri.

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What strategies do you employ for solution selling?

Detail your approach to solution selling which should include researching customer business challenges, preparing custom proposals, and presenting solutions confidently. It's important to demonstrate how you've successfully matched products to client needs in your previous roles.

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How do you stay updated on industry trends affecting GIS technology?

Talk about the resources you use for industry updates, such as professional publications, networking events, and online courses. Emphasize how staying informed enhances your ability to serve customers better as an Account Manager - Technology.

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Can you share an experience where you turned a challenging customer interaction into a positive outcome?

Provide a specific example of a difficult client situation, your approach to resolving it, and the successful result. Highlight the skills that contributed to the positive outcome, essential for an Account Manager at Esri.

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What role does teamwork play in your sales approach?

Emphasize the importance of collaboration with other team members and departments. Share specific instances where teamwork assisted in closing deals or enhancing customer satisfaction, an essential quality for an Account Manager - Technology at Esri.

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How would you prioritize multiple client accounts effectively?

Discuss your methods for account management prioritization, such as assessing account potential and urgency. Include tools or processes you use to stay organized and responsive, reflecting the expectations for the role at Esri.

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What unique value can you bring to the Account Manager - Technology position?

Identify your unique skills and experiences, like specific industry knowledge, proven sales results, or technical expertise, and articulate how they stand to benefit Esri and its clients in the Account Manager - Technology role.

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Describe your experience with GIS technologies.

The interviewer will be interested in your level of technical understanding. Discuss any specific GIS technologies you've worked with, your role in those projects, and how you can leverage this experience at Esri.

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How do you handle sales objections?

Provide a methodical approach to handling objections, such as listening actively, empathizing with the customer's concerns, and offering tailored solutions that address those objections—critical skills for the Account Manager - Technology position.

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Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. Since 1969, we have supported customers with geographic science and geospatial analytics, what we call The Science of Where®. We ...

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SENIORITY LEVEL REQUIREMENT
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Full-time, on-site
DATE POSTED
November 28, 2024

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