Senior Program Manager, Customer Self-Service & Automation
Skills
- AI technologies
- Chatbot optimization
- Systems management
- Testing and troubleshooting
- Zendesk proficiency
- Data integration
Responsibilities
- Lead the design, development, and rollout of chatbot features
- Integrate AI-driven chatbots across multiple platforms
- Implement and refine automation workflows
- Lead prompt engineering and debugging
- Assess and adjust automation processes based on feedback
- Define and enforce best practices for automation testing
- Collaborate with cross-functional teams
Benefits
- Equity
- Flexible remote work
- Creator-friendly culture
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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Faire is an online wholesale platform that leverages technology to empower local boutiques and independent businesses globally, facilitating their access to unique worldwide products and driving positive economic impact in their communities.
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