Systems Support Specialist - Law firm exp. Required

Responsibilities:

Resolves workstation issues throughout the organization to maximize firm-wide productivity
Acts as a resource to the other IT groups by assisting with workstation, application, and testing.
Provides on-site and remote end users support for all issues involving firm provided hardware (desktop, laptop, and mobile) and software in a timely and efficient manner.
Provides multimedia meeting support as necessary to assist the Audio/Visual Support team, including the support of projectors and video & teleconference systems in a timely and efficient manner.
Responds to telephone, email, and in-person requests for technical support; including
monitoring and responding to questions directed to assigned office IT GROUP e-mail alias.
Tracks, documents, monitors, and completes all issues in IQ-track to ensure timely and
effective resolution, escalating to others in IT Support and overall IT as necessary to realize issue resolution.
Works with staff and attorneys to ensure that they understand how to use the technology tools available to them, to enable them to realize the highest level of productivity by minimizing recurrence of use-related issues.
Provides comprehensive incident support for customers at varied locations, including in-person, remote, and home office (as needed), including rapid problem resolution followed by root cause analysis and knowledge transfer by notifying others as appropriate based on problem documentation and escalation procedures.
Runs diagnostic tests to isolate system problems and makes recommendations for potential solutions.
Installs, maintains, and upgrades equipment and its associated infrastructure as needed;
investigates hardware problems and performs repairs as necessary; responds to equipment setup requests in a timely and proficient manner.
Maintains inventories and interacts with vendors as necessary to contract technology supplies and services.
Develops instructions and procedures for software installations and configurations, enabling knowledge sharing across the department.
Performs daytime, evening, after-hours, weekend, holiday, and/or emergency closure end user support as necessary, which may require short notice to travel to the office outside of normal business hours; participates in rotating on-call coverage with other team members.
May occasionally visit assigned offices to provide onsite assistance and inventory tasks as
needed with short notice.

5+ years of experience in Windows workstation implementation, management, and support
Current certifications in relevant technologies such as Microsoft Windows 10 MCSA, CompTIA Network+ and A+
Experience using and supporting Windows; MS Office and MS Office 365; SharePoint, Teams, Zoom, and Skype for Business; and document management systems such as NetDocuments required
Basic knowledge of Networking in an MS Server 2008 or 2012 environment required
Experience with basic laptop and printer repairs and ability to replace basic components of a PC, Laptop, and Printer required
Experience using and supporting video conferencing equipment preferred
Experience with Citrix, PGP, Elite, Carpe Diem, Aderant and Relativity is a plus

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Systems Support Specialist - Law firm exp. Required, Fawkes IDM

Are you a tech-savvy problem-solver ready to join a dynamic law firm? As a Systems Support Specialist, your mission will be to ensure that all workstation issues are swiftly resolved, maximizing productivity across the organization. You'll collaborate with other IT teams and provide on-site and remote support for diverse hardware and software issues, giving you the chance to make a real impact on our firm's operations. Your expertise in multimedia meeting support will be invaluable as you assist the Audio/Visual Support team with projectors and conferencing systems. You'll be the go-to person for technical inquiries, and your ability to track, document, and monitor issues will showcase your attention to detail. With over five years of experience in Windows workstation management, you'll run diagnostic tests, recommend solutions, and ensure that every tech tool we use enhances our team's performance. Your strong background in supporting technologies like Windows 10, MS Office 365, SharePoint, and video conferencing equipment will be vital. Additionally, you’ll have the opportunity to develop instructional materials, share knowledge with colleagues, and even manage inventory while interacting with vendors. If you're ready to embrace the challenges of a Systems Support Specialist in a law firm environment and contribute to a collaborative team culture, we want to hear from you!

Frequently Asked Questions (FAQs) for Systems Support Specialist - Law firm exp. Required Role at Fawkes IDM

What are the main responsibilities of a Systems Support Specialist at a law firm?

As a Systems Support Specialist at our law firm, you will be responsible for resolving workstation issues, providing on-site and remote support for hardware and software, and assisting with the maintenance of multimedia meeting systems. You'll act as a resource for other IT teams, respond to technical support requests via various channels, and ensure that users can effectively leverage the technology tools at their disposal.