Drayage Account Coordinator

As a Drayage Account Coordinator at FitzMark, your primary responsibilities include managing customer accounts, coordinating pickups and deliveries, and entering tracking information into our Transportation Management System (TMS). You'll be the point of contact for customers and carriers, ensuring that logistics needs are met efficiently while providing proactive updates.

To be considered for the Drayage Account Coordinator role at FitzMark, you should have a high school diploma, although a Bachelor’s degree in a related field is preferred. One year of customer service or third-party logistics experience is also advantageous. Familiarity with drayage processes can give you a competitive edge in this role.

Success as a Drayage Account Coordinator at FitzMark relies heavily on your organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment. Strong communication and negotiation skills are crucial for building and maintaining relationships with clients and carriers.

FitzMark offers a comprehensive benefits package for Drayage Account Coordinators, including paid industry training, a healthcare plan, life insurance, a 401(k) plan with company match, and an on-site gym. Additionally, you will enjoy unlimited PTO after your first year of service, fostering a healthy work-life balance.

FitzMark supports its Drayage Account Coordinators through a culture of ownership and accountability, providing the tools and resources necessary for professional development. With a collaborative environment and opportunities for industry training, you'll have the chance to enhance your skills and build a successful career in logistics.

When answering this question, provide specific examples from your past roles where you've interacted with customers in a logistics or supply chain setting. Highlight your ability to resolve issues swiftly and effectively, as this demonstrates your commitment to customer satisfaction.

Explain how you prioritize tasks and organize your work to handle several accounts efficiently. Discuss your time management strategies, such as using tools or software that help track deadlines and communications while maintaining accuracy.

Share your communication strategies and emphasize the importance of transparency and regular updates in logistics. Highlight your proficiency in using various platforms, including phone, email, and TMS, to maintain clear lines of communication.

Discuss the significance of accuracy in documentation, tracking, and customer communication within logistics. Provide examples of how a keen attention to detail has positively impacted your previous work and customer satisfaction levels.

Showcase your knowledge of the drayage industry, including key terms, practices, and the importance of timely transfers. Your answer should reflect your readiness to engage with the specifics of drayage operations.

Discuss your conflict resolution skills, emphasizing the importance of listening, understanding the issue, and working collaboratively to find a solution. Share a specific example if possible, demonstrating how you managed to turn a negative situation into a positive outcome.

Identify specific software or tools you've used, particularly Transportation Management Systems. Highlight your ability to quickly adapt to new technologies and your experience in leveraging these tools to streamline logistics processes.

Express your enthusiasm for FitzMark's values and culture, and explain how the role aligns with your career goals. Mention any specific elements of FitzMark’s mission or opportunities for growth that resonate with you.

Share your strategies for staying informed, such as following industry publications, attending webinars, or participating in networking groups. Highlight your passion for continuous learning and how it contributes to your performance.

Acknowledge the challenges tied to workload management, tight deadlines, and the need for continuous communication. Emphasize your proactive mindset and how you view these challenges as opportunities for growth and improvement.