Implementation Lead

As the Implementation Lead at Flagship, your key responsibilities include serving as the primary point of contact for customers, leading the onboarding and training process, reviewing and providing feedback on ML forecasting outputs, and overseeing retail onboarding settings for each new brand. You will also collaborate with the product team to develop features and improvements for our platform and may assist the sales team with customer discovery.

To be considered for the Implementation Lead role at Flagship, candidates should have 4 to 10 years of experience, particularly with prior roles as a Demand Planner, Supply Planner, or Merchandise Planner. Implementation experience with demand planning software and advanced Excel skills are essential, while experience with planning for retailers and a familiarity with fabric purchasing or supply chains for apparel companies is a plus.

In your role as Implementation Lead at Flagship, you will work closely with the data science team to review ML forecasting outputs. Your feedback will be crucial in refining our forecasting approach, ensuring it meets the needs of our customers effectively while driving continuous iterations and improvements in our machine learning methodology.

The work environment for the Implementation Lead at Flagship is fast-paced and dynamic, ideal for self-starters who thrive under conditions of ambiguity and rapid change. You will be part of a multidisciplinary team that encourages innovative thinking and collaboration, making it a vibrant place to contribute to the development of an impactful SaaS platform.

The preferred experience for the Implementation Lead role at Flagship is 4 or more years in relevant fields, with a background in demand/supply planning or similar areas. Previous involvement in high-growth, venture-backed tech companies would be highly advantageous, as would experience in implementing demand planning software and planning for retail operations.

When answering this question, provide specific examples of software you've used, the processes involved, and how you contributed to the efficiency of planning operations. Highlight any measurable outcomes you achieved, such as improved forecasting accuracy or reduced inventory costs.

Discuss your strategies for navigating uncertainty, such as breaking down problems into smaller parts, seeking stakeholder input, and utilizing agile methodologies. Share a situation where you successfully managed ambiguity to achieve project goals.

In your response, mention your systematic approach including customizing training sessions, creating user manuals, and providing ongoing support. Illustrate this with examples of how you ensured clients effectively adapted to the platform.

Share a specific challenge during an implementation, detailing the project's objectives, what made it difficult, and how you overcame it. Focus on your leadership qualities and problem-solving skills that led to a successful outcome.

Explain your approach to cross-functional collaboration, emphasizing communication techniques, regular meetings, and shared objectives. Provide an example of a successful project where teamwork across functions was crucial, detailing your role in facilitating that collaboration.

Discuss key metrics such as inventory turnover ratio, days sales of inventory, and stockout rates. Explain why each metric is important and how tracking them contributes to overall business performance, connecting them back to your previous roles.

Describe your feedback process, ensuring to mention the importance of constructive criticism and data-driven insights. Share any past experiences where your feedback led to improved outcomes in forecasting or other ML projects.

Highlight your passion for innovation and rapid growth, emphasizing how you thrive on challenges and enjoy being a part of transformative projects. Provide an example of a time when you've seen significant changes in a short period and how you adapted successfully.

Demonstrate your commitment to continuous learning by mentioning industry publications, webinars, courses, and networking with professionals in the field. Share any recent developments that you've engaged with and how they could be applicable to your role at Flagship.

List essential skills such as project management, communication, technical proficiency in software tools, and problem-solving. Support your answer with examples of how you have successfully used these skills in your previous roles.