Customer Service Representative/Commercial Division

As a Customer Service Representative in the Commercial Division at FLOFORM Countertops, your responsibilities will include completing estimates for customers, processing orders, answering inquiries, and promoting additional sales. You'll assist customers in choosing products, manage communications, and maintain service records to ensure satisfaction and loyalty.

To be a Customer Service Representative at FLOFORM Countertops, you’ll need a High School Diploma with at least 2 years of customer service experience, preferably in a similar industry. Experience in estimating blueprints, strong organizational skills, and basic computer proficiency are essential. A background in interior design is a plus!

At FLOFORM Countertops, you can expect a positive and fun working environment that celebrates teamwork and excellence. We pride ourselves on fostering a culture that rewards dedication and commitment to providing the best countertop purchasing experience for our customers.

FLOFORM offers a highly competitive wage ranging from $19/hr to $23/hr based on experience, alongside medical and dental benefits, paid sick days, and a 401k plan. We believe in taking care of our team members as they take care of our customers.

To apply for the Customer Service Representative position at FLOFORM Countertops, reach out to us toll-free at 253-639-4574 or submit your resume or application. We are excited to hear from you and potentially welcome you to our team!

As a Customer Service Representative at FLOFORM Countertops, familiarity with Microsoft Office products is essential. Additionally, you'll be trained on specific software programs necessary for entering orders, processing quotes, and managing customer interactions effectively.

While previous experience in the countertop industry can be beneficial, it is not a strict requirement for the Customer Service Representative role at FLOFORM Countertops. A strong customer service background and enthusiasm for learning about our products are equally important.

When answering this question, provide specific examples of your previous customer service roles. Highlight your responsibilities, the skills you developed, and how you contributed to customer satisfaction.

In crafting your response, focus on a specific instance where you successfully resolved an issue. Discuss the steps you took and emphasize your skills in diplomacy, respect, and problem-solving.

Illustrate your organizational skills by explaining your approach to prioritization. You might discuss using a task management system or keeping detailed notes to ensure timely and accurate order processing.

Share specific techniques you’ve used in the past, such as upselling or cross-selling, and emphasize the importance of understanding customer needs to provide tailored recommendations.

Give concrete examples of methods you employ to ensure accuracy in estimates and order processing. This may involve double-checking figures or employing digital tools to track details.

Discuss your experience with relevant software, particularly any that pertain to order processing and customer relationship management. Being specific about your skills with Microsoft Office can also be helpful.

Talk about your commitment to customer service and describe how you’ve implemented follow-ups to gather feedback or resolve any lingering issues after a purchase.

Reflect on what you admire about FLOFORM’s mission and values, as well as your desire to be part of a team that prioritizes customer experiences and high-quality products.

Explain your strategy for approaching sensitive conversations about pricing issues. Emphasize clear communication and your willingness to collaborate with other departments to resolve the situation.

In your answer, reflect on the core values you believe drive excellent customer service, such as empathy, responsiveness, and effective communication, and back it up with examples from your experience.