Remote or office Call Center Agent

Flourish Research is looking for a highly motivated and dynamic Call Center Agent to join our team in a remote or office setting. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting our research team.

Key Responsibilities:

- Manage incoming calls and respond to customer inquiries and concerns with professionalism and empathy

- Provide accurate and up-to-date information about our research projects and services

- Proactively upsell and cross-sell our products and services to customers

- Conduct outbound calls to follow up on leads and gather feedback on customer experiences

- Maintain customer records by accurately documenting all interactions and transactions

- Assist in researching and analyzing customer data to identify trends and opportunities for improvement

Qualifications:

- 1-2 years of experience in a call center or customer service role, preferably in a research or data-driven industry

- Excellent communication and interpersonal skills, with a strong ability to build rapport with customers

- Proficient in computer skills and experience with CRM software

- Goal-oriented with the ability to work independently and as part of a team

- Ability to multitask and adapt to changing priorities

- Detail-oriented with strong problem-solving skills

Perks and Benefits:

- Competitive salary with potential for bonuses based on performance

- Comprehensive benefits package including health, dental, and vision coverage

- Opportunities for career advancement and professional growth in a thriving research company

- Flexible work options, including remote or office settings

- Collaborative and supportive team environment

- Regular training and development opportunities

If you are passionate about customer service, enjoy working in a fast-paced environment, and are eager to contribute to meaningful research projects, then we want to hear from you! Apply now to join our team and help us Flourish!