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Relationship Manager - Center Valley

Job Description:

Relationship Manager

As a Relationship Manager, you will be facilitating relationships with Fidelity’s most valuable clients. Through your honesty and integrity, we know you will inspire client dedication and engagement in order to develop long-lasting, positive relationships with Fidelity. You will learn how to nurture a book of business and successfully find opportunities to add value to the relationship. You will see your impact on the business and have rewarding interactions with clients every single day. 

The Expertise We’re Looking For

  • FINRA Series 7 & 63 licensed; Series 65 or 66 licensed and appropriate state registrations OR ability to acquire series 65/66 upon hire
  • 1-3 years in financial services with an emphasis in providing an excellent customer experience
  • Planning experience and knowledge of financial markets and products
  • Strong social skills and the ability to deliver highly personalized service to each client
  • Ability to find success in a dynamic, deadline driven, and detailed compliance environment
  • Ability to think creatively and be comfortable making decisions with the support of your team
  • Degree and/or other professional certifications are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one

The Purpose of Your Role

The Relationship Manager is a pivotal role within the branch team responsible for fostering client relationships and finding opportunities to deepen the relationship in meaningful ways. You will keep the Financial Consultants organized and ensure the daily work is carried with the client’s needs top of mind.

The Skills You Bring

  • You are able to facilitate setting targeted appointments that improve engagement with clients
  • You are client oriented and bring great perspective on financial planning
  • You have a vested interest in being an advocate for your clients
  • You are professional with a polished communication style compatible with high net worth clientele
  • Being coachable, collaborative, and curious are your "go to" attributes

Our Investments in You

Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance.  We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!

The Value You Deliver

  • You are key to the Fidelity relationship strategy
  • Deepening client relationships through long term mentorship
  • Collaborating with the Relationship Manager team company wide
  • Being responsible for the client contact strategy
  • Building long-lasting meaningful relationships with clients

Certifications:

Series 07 - FINRA, Series 66 - FINRA

Category:

Relationship Management

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

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What You Should Know About Relationship Manager - Center Valley, FMR

As a Relationship Manager at Fidelity in Center Valley, PA, you’ll dive into the rewarding world of client relationship management with some of our most valued clients. Your mission? To foster trust and loyalty through genuine interactions that not only showcase your integrity but also add significant value to each client relationship. You’ll have the exciting opportunity to nurture your own book of business, finding ways to bring new possibilities to the forefront of these connections. Each day is a new chance to see the tangible impact of your efforts. With a background in financial services and an emphasis on delivering an excellent customer experience, you’ll thrive in a dynamic environment where creativity, collaboration, and client needs are at the core of what we do. Your social skills will shine as you engage with high-net-worth clientele, ensuring that every communication is polished and tailored. Plus, if you’re not already holding your Series 65 or 66 licenses, don’t worry – Fidelity's Tuition Reimbursement program is designed to support your professional development. As part of our team, you’ll play a vital role in our branch, keeping the Financial Consultants organized and focused on what matters most: our clients. If you believe in a holistic approach to work-life balance and want to contribute to a culture that values its people, Fidelity is ready to invest in your success and offer opportunities for growth and advancement.

Frequently Asked Questions (FAQs) for Relationship Manager - Center Valley Role at FMR
What qualifications do I need to become a Relationship Manager at Fidelity?

To become a Relationship Manager at Fidelity, candidates need to be FINRA Series 7 & 63 licensed and either hold or be able to acquire Series 65 or 66 licenses upon hire. A background of 1-3 years in financial services is preferred, emphasizing excellent customer experience and a strong understanding of financial markets and products.

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What is the role of a Relationship Manager at Fidelity?

The role of a Relationship Manager at Fidelity involves building and nurturing long-lasting relationships with clients through personalized service and effective communication. You'll work closely with Financial Consultants, ensuring client needs are always prioritized while actively seeking opportunities to enhance those relationships.

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How does Fidelity support the professional growth of Relationship Managers?

Fidelity is committed to the professional development of its Relationship Managers by offering a comprehensive training program that includes in-branch, regional, national, and virtual training sessions. This ensures that you have all the necessary resources and support to excel in your role and achieve your career goals.

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What skills are essential for a successful Relationship Manager at Fidelity?

Essential skills for a successful Relationship Manager at Fidelity include exceptional social and communication abilities, a client-oriented mindset, creativity in problem-solving, and being able to think decisively within a compliance-focused environment. A strong interest in financial planning is also valuable.

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What is the work environment like for a Relationship Manager at Fidelity in Center Valley?

The work environment for a Relationship Manager at Fidelity in Center Valley embraces a hybrid model, blending the advantages of both onsite and remote work. Employees are expected to work onsite every other week, fostering a collaborative culture while also enjoying the flexibility of offsite work.

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Common Interview Questions for Relationship Manager - Center Valley
How do you prioritize tasks as a Relationship Manager?

Begin by identifying the most pressing client needs and deadlines. Utilize a task management system to organize your priorities effectively, ensuring that high-impact actions are completed first, while also staying flexible to adapt to shifting client requests.

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Can you provide an example of how you’ve built a successful client relationship?

Share a specific instance where you invested time in understanding a client’s needs and preferences. Highlight how you tailored your approach to their unique situation, leading to enhanced trust and a long-standing relationship.

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What strategies do you use to engage high-net-worth clients?

Utilize targeted, personalized communications that align with their financial goals. Regularly assess their needs and proactively offer solutions, ensuring they feel valued and prioritized in every interaction.

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How do you handle challenging client situations?

Remain calm and listen actively to the client's concerns. Acknowledge their feelings and provide rational solutions that address the issue, demonstrating your commitment to resolving challenges and restoring their confidence.

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How do you stay informed about financial products and market trends?

Engage with continuous professional education, attend relevant webinars, and subscribe to financial news outlets. Additionally, collaborating with colleagues to share insights helps stay updated on industry shifts.

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What role does teamwork play in your approach as a Relationship Manager?

Teamwork is crucial in enhancing client service; collaborating with Financial Consultants ensures cohesive strategies are in place. Regular meetings and open communication foster synergy and ultimately benefit the client relationship.

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Describe your approach to client retention.

My approach involves regular check-ins, seeking feedback, and demonstrating responsiveness to client needs. By creating value each touchpoint, I maintain strong connections and minimize chances of client turnover.

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How would you assess a client’s financial needs?

Conduct an in-depth discovery process that includes extensive questioning and listening to understand their goals, concerns, and previous experiences. This comprehensive view allows for tailored financial planning.

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What do you believe is the key to a successful client relationship?

Honesty and transparency are fundamental. Clients appreciate a Relationship Manager who genuinely listens and advocates for their best interests, building trust that leads to long-term relationships.

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How do you incorporate feedback to improve your client service?

I actively seek out client feedback after interactions and use that information to refine my approach continuously. Regular reflection on feedback also helps identify areas for personal growth and development.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 12, 2025

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