Temporary IT Support Analyst

As a Temporary IT Support Analyst at Forbes, you'll handle a variety of tasks including managing user accounts, troubleshooting hardware and software problems, and ensuring all systems operate securely and efficiently. Your role will be crucial in maintaining the overall desktop environment, helping users with issues related to applications like Microsoft Office 365 and managing devices through Intune and Jamf.

For the Temporary IT Support Analyst role at Forbes, candidates are required to have a minimum of 2-3 years of IT support experience. You should also have proficiency in troubleshooting Windows and Macintosh systems, along with experience using tools such as Microsoft Intune and Jamf. Familiarity with software installations, Google Workspace, and basic networking principles will also be beneficial.

The main responsibilities of a Temporary IT Support Analyst at Forbes include answering and prioritizing service requests, maintaining the desktop environment, diagnosing hardware and software issues, and ensuring the security of computers. You will also support system upgrades and installations and keep track of trouble tickets while maintaining communication with users throughout the problem resolution process.

The work environment for the Temporary IT Support Analyst at Forbes is hybrid, meaning you will work at the Jersey City, NJ headquarters at least two days a week while also having the flexibility to work remotely. This setup encourages collaboration and allows employees the freedom to manage their work-life balance effectively.

The hourly rate for the Temporary IT Support Analyst position at Forbes is estimated at $45.00. This range reflects the company's consideration of the required experience, education, skills, and abilities, making it important for candidates to review the job advertisement regularly for any updates on compensation.

When answering this question, be specific about your hands-on experience with Microsoft Intune, discussing how you have used it to manage software, security updates, and device configurations. Highlight any challenges you faced and how you overcame them.

To answer this effectively, describe a structured approach: start by identifying the problem, checking the hardware connections, verifying software settings, and potentially doing a remote session to diagnose the problem. Show familiarity with systems like Zoom Room equipment and emphasize the importance of user communication during troubleshooting.

Outline a methodical approach: check for background applications consuming resources, run system diagnostics, ensure antivirus software isn’t causing slowdowns, and suggest potential hardware upgrades if necessary. This demonstrates both technical knowledge and customer service skills.

Discuss the criteria you use for prioritizing requests, such as the urgency of the issue, the number of users affected, and whether it impacts business operations. Providing a real example can enhance your response.

Share a specific instance where you effectively resolved an IT issue. Include details about your diagnosis, the steps taken to fix it, and the outcome. It reflects your problem-solving skills and technical capability.

Discuss your hands-on experience with both systems, illustrating your familiarity with troubleshooting techniques. Mention any tools you have used to support these environments and how you've adapted your approach based on the user's operating system.

Emphasize the importance of clear communication. Discuss techniques like active listening, providing regular updates, and using non-technical language to ensure users understand the status of their issues. This reflects strong interpersonal skills.

Mention methods you use to stay current, such as following tech blogs, participating in forums, or completing relevant certifications. Showing your commitment to ongoing learning highlights your dedication to the field.

Explain techniques you employ to manage stress, such as remaining calm and empathetic, focusing on the solution rather than the problem, and following up to ensure user satisfaction. Portraying emotional intelligence is key in IT support.

Discuss specific ticketing systems or software you've used to track and manage IT support requests. Describe how these tools help streamline your workflow and improve response times to users, demonstrating your organizational skills.